Retarus

Head of Consulting (m/f/d)

Retarus  •  Munich, DE (Onsite)  •  3 hours ago
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Job Description

Become Head of Consulting (m/f/d) at Retarus.

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What we offer

  • Mobile working and flexible working time
  • Collaborative, diverse company culture and superior team spirit
  • Flat hierarchies and great feedback culture
  • Development opportunities & career perspective
  • International business & cross-site collaboration
  • Modern, dog-friendly offices with nice amenities
  • Company-paid health insurance, public transportation, lunch vouchers and further benefits

What you'll do

  • Lead, develop, and continuously improve the Consulting organization and its employees.
  • Take disciplinary and functional leadership responsibility for the Consultants.
  • Build and continuously develop overarching Consulting capabilities, methodologies, standards, and ways of working.
  • Establish an integrated end-to-end Consulting approach covering both pre-sales and post-sales activities.
  • Own capacity and resource planning and prioritize pre-sales requests and customer projects according to business priorities.
  • Assign Consultants based on available capacity, required Consulting skills, and product expertise.
  • Ensure high and consistent delivery quality across customer projects.
  • Develop Consultants professionally and personally and foster a culture of knowledge sharing and continuous improvement.
  • Define and track relevant Consulting KPIs and derive improvement measures.
  • Act as escalation point for critical customer and project situations.
  • Collaborate closely with Lead Consultants to ensure the required product-specific expertise is available and continuously developed within the Consulting organization.
  • Work closely with Sales, Product Management, and Demand & Process Management to align priorities, customer requirements, capacity, and delivery.

What you'll need

  • Degree in Computer Science, Engineering, IT, Business Informatics, or a related field; alternatively, equivalent practical experience with a strong technical, consulting, and leadership background
  • Several years of experience in Technical Consulting, Professional Services, Solution Consulting, Solution Delivery, or a comparable customer-facing technical role, ideally in an international environment
  • Proven leadership experience with responsibility for people development, team performance, capacity planning, resource allocation, and prioritization
  • Strong experience managing complex technical customer engagements end-to-end, from pre-sales and solution design through implementation and go-live, including handling critical customer and project escalations
  • Proven ability to establish and continuously improve consulting methodologies, standards, best practices, organizational structures, and ways of working
  • Strong customer and stakeholder management skills, combined with a technical, solution-oriented mindset, excellent communication, sound decision-making, and a
  • strong focus on quality and continuous improvement
  • Very good / business-fluent German and English skills
  • Ability to work effectively in an international and distributed organization

What you can expect

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Very important

Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Alissa Selman is happy to field any questions you may have: Alissa.Selman@retarus.de

We’re looking forward to getting to know you!

Retarus

About Retarus

Digital transformation is changing processes and supply chains, products and companies, entire industries and markets. Retarus supports businesses, enabling adaptation to these changes. With cloud services for digital business communication that enable the efficient and secure exchange of information. For people, applications, and machines. This is how more efficient business processes are developed. Processes that work better, are more flexible, agile, and transparent.

Technological advances are changing day-to-day business. Everywhere. And faster than ever. Companies must act, adapt their processes, use innovation to enhance their capabilities. Communication plays a vital role. It has to be secure. Fast. Reliable. And above all, digital. And automated.

That’s exactly what has been driving Retarus since 1992. Founded on the idea of linking the LAN email system cc:Mail to the public CompuServe email network using the Retarus-developed software platform CIS:Link, Retarus is now one of the leading international providers of secure and high-performance communication for business-critical processes. Tailored to the needs of the upper middle market and international corporations. Providing cloud platforms that secure all relevant channels of business information exchange from a single source. From email and fax, to SMS and EDI. For all standards. For all industries. And ready today for what tomorrow’s business will demand. We are proud that the world’s most successful companies appreciate our contribution to their value creation relying on our services for their business communication.

Our vision is to be the global leader for enterprise-level cloud solutions, enabling business communication in a reliable, efficient, and compliant manner.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
München, DE
Year Founded
1992
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