Head of Connected Care Strategy & Performance

London or Manchester (1-2days a week in the office)

The role requires regular traveling around UK

Permanent role

Competitive salary & benefits package

Full Time – 37.5 hours

We consider all types of flexibility, including locations, hours and working patterns

Closing date for applications: 28th July 2026. Please note, we reserve the right to close the advert early should we receive a high volume of strong applications.

About the Role

At Bupa, we’re driven by a clear purpose: helping people live longer, healthier, happier lives and making a better world

We’re now looking for a Head of Connected Care Strategy & Performance to play a critical leadership role in shaping and delivering our Connected Care ambition across Health Services.

This is a high‑impact, commercially focused leadership role at the heart of our strategy—connecting our funding businesses with service delivery to ensure we deliver seamless, high‑quality customer experiences while achieving our growth ambitions.

You’ll operate as a key member of the leadership team, translating strategy into delivery, ensuring alignment across complex stakeholder groups, and driving performance across one of Bupa’s most important strategic priorities.

Key Responsibilities

You will lead the development and execution of the Connected Care strategic plan, ensuring delivery against both short‑term targets and long‑term growth ambitions.

• Define and deliver the Connected Care strategy aligned to Savannah ambition and Health Services growth plans

• Lead the planning and prioritisation of initiatives, ensuring alignment across multiple business units and stakeholders

• Own delivery of UKI revenue and key performance metrics, proactively identifying risks and opportunities

• Use data and insights to demonstrate customer outcomes, service performance and commercial value

• Act as the primary relationship lead for UKI and Bupa Global, influencing strategic direction and demand shaping

• Build strong relationships across funding, provision and functional teams to enable effective decision‑making

• Oversee Connected Care performance and outcome data, ensuring continuous improvement and transparency

What we’re looking for

Experience & capability

• Proven experience leading strategy, performance or transformation in a complex, matrix environment

• Strong commercial judgement, with the ability to deliver against revenue and growth targets

• Experience of working across multiple stakeholders and business units, influencing at senior level

• Bold, confident and comfortable challenging and influencing senior stakeholders

• Resilient and adaptable, comfortable working with ambiguity and evolving priorities

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Free health assessment for you and your spouse

• Target bonus of 25% based on individual and company performance

• Company car allowance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.