Job Description

As the Head of Communications for Firmwide Impact and Strategic Initiatives within Corporate Responsibility Communications, you will promote the firm’s impact communications strategy—spanning focus areas including Careers & Skills, Financial Health & Wealth, Business Growth & Entrepreneurship, and Housing Access & Affordability. This role will elevate JPMorganChase’s impact story by integrating business efforts and philanthropic investments into a cohesive narrative for key internal and external stakeholders, distributed through earned, owned, thought leadership and paid channels, with an emphasis on priority audiences such as policymakers and opinion leaders.

This role will also support strategic initiatives including the firm’s American Dream Initiative and Security & Resiliency Initiative, ensuring those efforts are reflected within the broader firmwide impact story. The Head of Communications for Firmwide Impact and Strategic Initiatives will oversee a team of communicators and collaborate with teams across the firm to ensure message consistency, high-quality execution, and strong alignment to firm priorities.

A successful candidate will have deep experience building multi-faceted communications and advocacy campaigns; ability to navigate a complex and matrixed organization and manage competing stakeholder priorities; proven experience with and a deep commitment to managing a dynamic team by setting clear strategy and providing hands-on support; a proven track record with earned media.

Job responsibilities:

• Proactively identify opportunities to elevate JPMorganChase’s impact story with policymakers, opinion leaders, media, employees, and other priority stakeholders.

• Effectively translate complex programs, policy priorities, and business initiatives into compelling messages for internal and external audiences.

• Collaboratively partner with teams across Corporate Responsibility, lines of business, marketing, and communications teams to ensure alignment and execution.

• Consistently oversee high-quality communications plans across earned, owned, thought leadership, executive, and paid channels.

• Thoughtfully advise senior leaders on messaging, stakeholder engagement, reputational considerations, and communications opportunities.

• Actively manage communications for strategic initiatives within the broader firmwide impact narrative.

• Clearly establish priorities, expectations, and operating rhythms for a team of communicators supporting impact and strategic initiative workstreams.

• Regularly assess communications performance, stakeholder feedback, and external context to refine strategy and improve outcomes. Confidently represent the communications function in cross-functional forums, helping drive decisions and maintain momentum across complex workstreams.

• Successfully build, mentor, and support a high-performing team, balancing strategic direction with hands-on guidance and accountability.
  

Required qualifications, capabilities and skills:

• 15+ years of experience in communications, public affairs, or related field, ideally within a large, complex organization.

• Proven ability to lead cross-functional initiatives and drive alignment across diverse teams.

• Strong experience in both internal and external communications, including media relations and policy communications.

• Excellent storytelling, writing, and presentation skills.

• Strategic thinker with a track record of advancing business and policy goals through communications.

• Experience advising senior executives and managing high-profile initiatives.

• Experience working in Washington, D.C. or with policymakers and government stakeholders

• Bachelor’s degree required