Job Description

Head of Commercial Operations

慕尼黑

社招

全职

职位 ID：A130272

职位描述

Responsibilities:
• Define and continuously improve the end-to-end commercial operations framework supporting the customer purchase journey.
• Establish operational processes, controls and governance standards covering orders, payments, financing, trade-ins, pricing execution and customer escalations.
• Lead the design and implementation of scalable operational workflows that support growth across direct, agency and distributor markets.
• Own operational readiness for new markets, products, services and customer journey initiatives.
• Establish exception management, approval and escalation frameworks to ensure effective management of non-standard scenarios.
• Ensure operational compliance with regulatory, tax, legal and market-specific requirements across Europe.
• Identify operational inefficiencies and lead continuous improvement initiatives that improve customer experience, speed and accuracy.
• Partner with functional leaders, market teams and global stakeholders to ensure commercial operations support business objectives and customer expectations.

职位要求

What we're looking for:
• Proven experience leading commercial operations, sales operations, order management or business operations functions within automotive, retail, e-commerce or other complex operational environments.
• Strong understanding of order-to-cash processes, operational controls and customer transaction management.
• Experience designing scalable operational frameworks across multiple markets or business units.
• Highly analytical with a strong process improvement and automation mindset.
• Strong stakeholder management skills with the ability to align cross-functional teams around common objectives.
• Experience building and implementing governance, controls and operational compliance frameworks.
• Comfortable operating in fast-paced, high-growth and ambiguous environments.
• Detail-oriented, execution-focused and passionate about operational excellence and customer experience.

投递

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry

IT & Software

Company Size

10,000+ employees

Headquarters

Beijing, CN

Year Founded

2010

Website

xiaomi.com

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