Job Description

Head of Commercial Enablement

Hybrid | Handforth Support Office

We're all for pets. At Pets at Home, we're passionate about pets and the people who love them. Our purpose is simple: to create a better world for pets and the people who love them.

As the UK's leading pet care business, we're constantly looking for ways to deliver greater value for our customers while building a sustainable, successful future for our business. That's where our Commercial team plays a crucial role.

We're looking for a Head of Commercial Enablement to help shape the future of our commercial performance by creating the tools, insight, governance and ways of working that enable our buying teams to make brilliant commercial decisions.

About the role

This is a highly influential leadership role that partners closely with our Heads of Category and Commercial leadership team to drive sustainable cash margin improvement, stronger customer value and greater commercial effectiveness.

You'll lead pricing and promotions, trade planning, commercial insight and commercial excellence initiatives, bringing together data, processes and people to enable better decision-making across the business.

Acting as a key cross-functional partner, you'll work closely with Commercial, Finance, Digital, Data, Operations and Supply Chain teams to create practical solutions that improve business performance and strengthen commercial capability.

What you'll be doing

• Lead the Pricing & Promotions team, trade planning activity and centralised support for CPI management and Better Buying initiatives.
• Define and embed pricing, CPI and promotional strategies, supported by clear governance and consistent execution.
• Improve promotional effectiveness through stronger planning, review processes and a focus on customer value and commercial return.
• Reinvigorate the omni-channel trade planning process through clear quarterly planning and effective use of space as a commercial lever.
• Equip teams with better tools, insight and commodity tracking to proactively manage cost pressures and margin risks.
• Identify and drive opportunities for sustainable COGS reduction and support buying teams to deliver stronger supplier outcomes.
• Lead and embed the Commercial Excellence programme, ensuring it becomes a sustainable way of working across the Commercial function.
• Create frameworks, governance and decision-making tools that improve commercial discipline and capability across buying teams.

About you

You'll be a commercially astute leader with the ability to balance customer value, business performance and long-term strategic goals.

You'll bring:

• Significant experience in a senior commercial, category, pricing, promotions or finance role.
• Strong commercial judgement across pricing, promotions, trade planning, supplier returns and margin management.
• Excellent financial and analytical capability, with experience working with CPI, CPIS, COGS, cash margin and P&L performance.
• A track record of improving commercial performance through pricing strategy, commercial planning, supplier negotiations and margin improvement.
• Experience embedding governance, tools and planning routines within a complex retail or consumer-facing business.
• The ability to translate strategic thinking into practical processes, frameworks and ways of working.
• Strong stakeholder management skills with the ability to influence senior leaders across multiple functions.
• A collaborative and pragmatic approach, with a passion for enabling others to succeed.

What success looks like

• Pricing, promotion and trade planning strategies are clearly defined and consistently applied.
• Commercial Excellence is embedded as a sustainable way of working.
• Customer value perception and promotional effectiveness improve.
• Greater visibility and proactive management of cost, CPI and margin pressures.
• Sustainable improvements in COGS and supplier returns.
• Trusted partnerships with buying teams, with Commercial Enablement recognised as a key business enabler.

Why join us?

This is an opportunity to shape how commercial decisions are made across one of the UK's best-known retail brands.

You'll join a business with a clear purpose, exciting ambitions and a culture built around caring for pets, customers and colleagues alike. In return, you'll have the opportunity to make a significant impact, work with talented teams and help drive meaningful business performance.

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets and believe that diversity makes us stronger. We want our people to reflect the diversity of the communities we serve, and we're committed to creating an inclusive environment for all colleagues, candidates and customers.

We welcome applications from all backgrounds and experiences. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you. We're committed to creating a diverse and inclusive workplace where everyone can be themselves and fulfil their potential.

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