Job Description

About the Role

Barry Callebaut Digital is looking for an experienced Head of Collaboration Management to lead the strategy, governance, operations, and continued evolution of our global Microsoft 365 and Power Platform services. This senior leadership role combines technology expertise with service ownership, digital transformation, enterprise architecture alignment, security and compliance, vendor governance, and employee adoption. The successful candidate will shape how colleagues collaborate, communicate, automate work, and benefit from AI-enabled Microsoft technologies across a global enterprise.

Key Responsibilities

• Define and deliver the global Microsoft 365, Power Platform, and digital workplace strategy and roadmap.
• Own collaboration services including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Viva, Planner, Forms, Loop, Bookings, and related capabilities.
• Lead Power Platform governance across Power Apps, Power Automate, Dataverse, Power Pages, and Copilot Studio, including environment strategy, DLP, connector governance, ALM, monitoring, and citizen development.
• Establish and continuously improve governance frameworks for Microsoft 365, Power Platform, Copilot, information lifecycle, external collaboration, licensing, and service operations.
• Partner with Enterprise Architecture to define target-state architecture, technology standards, integration patterns, platform guardrails, solution design principles, and roadmap alignment.
• Work closely with Cybersecurity, Privacy, Legal, Risk, Compliance, Data Governance, Identity and Access Management, HR, Communications, Procurement, Internal Audit, regional IT, and business functions to embed governance and secure adoption.
• Lead or participate in architecture reviews, design authorities, governance forums, risk reviews, and investment decisions, ensuring solutions are secure, scalable, supportable, compliant, and aligned with enterprise strategy.
• Oversee BAU operations, major incidents, service performance, change, problem and knowledge management, operational risk, and continual service improvement.
• Lead enterprise migrations, modernization, automation, service transition, and digital workplace transformation programs.
• Drive Microsoft Copilot and AI adoption through governed use cases, training, champions, usage insights, and measurable value realization.
• Manage Microsoft, managed service providers, implementation partners, and specialist vendors, including performance, commercials, delivery commitments, and escalations.
• Present strategy, architecture direction, investment needs, service performance, risks, and business outcomes to senior leadership.
• Build team capability, succession coverage, technical skills, resilience, accountability, and a culture of continuous improvement.

What You Bring

• 15+ years of overall IT experience, with substantial experience across the Microsoft technology ecosystem.
• Senior leadership experience in Microsoft 365, Power Platform, digital workplace, collaboration services, or enterprise platforms.
• Proven experience owning global services and leading complex transformation, migration, modernization, or adoption programs.
• Strong experience with IT service management, operational governance, service measurement, major incidents, and continual improvement.
• Demonstrated success partnering with Enterprise Architecture, Security, Risk, Compliance, Data Governance, business leaders, global technology teams, managed service providers, and technology vendors.
• Ability to translate technology capabilities, architectural considerations, limitations, risks, and investments into clear business outcomes and decisions.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related discipline.

Technical Expertise

• Microsoft 365 architecture, governance, administration, licensing, and service management.
• Teams, Exchange Online, SharePoint Online, OneDrive, Viva, Microsoft Copilot, and related collaboration services.
• Power Apps, Power Automate, Dataverse, Power Pages, Copilot Studio, Center of Excellence, and ALM.
• Enterprise architecture alignment, integration patterns, APIs, Microsoft Graph, PowerShell, connectors, automation, and monitoring.
• Entra ID, privileged access, external collaboration, identity integration, and least-privilege principles.
• Purview, information protection, retention, DLP, audit, eDiscovery, compliance concepts, Defender for Office 365, and Intune integration.
• ITIL-aligned operations and ServiceNow or a comparable enterprise ITSM platform.

Leadership Competencies

Strategic thinking | Executive communication | Enterprise architecture collaboration | Stakeholder management | Governance leadership | Commercial and vendor management | Transformation leadership | Organizational change | Risk management | Negotiation and influencing | Decision-making under ambiguity | Customer and employee experience focus

Preferred Certifications

Relevant Microsoft certifications in Microsoft 365, Power Platform, Security, Identity, Compliance, or Azure are desirable. ITIL, enterprise architecture, project/program management, agile, or change-management certifications are also advantageous.