Job Description

Head of Cloud

About Epos Now

Epos Now is a leading provider of cloud-based point-of-sale and embedded finance solutions, trusted by 90,000+ businesses worldwide. We build modern, scalable platforms that power payments, data, and AI-driven experiences. Join an engineering culture that values ownership, clean and testable code, and continuous improvement.

The Opportunity

We are seeking a Head of Cloud to serve as the technical and strategic leader for our core platform teams in Norwich. In this role, you will define and drive cloud strategy, lead the growth of our engineering talent, and ensure our AWS ecosystem evolves in line with global business goals. You will be both a hands-on technical leader and an executive-level collaborator, bridging architecture, operations, and people leadership.

What You’ll Do

Leadership & Team Development

• Lead and mentor the cloud platform and infrastructure teams, driving recruitment, career growth, and performance management.
• Define team strategies, operational processes, and objectives that align with business priorities.

Cloud Platform Strategy & Execution

• Architect and evolve a secure, reliable, and scalable AWS ecosystem.
• Lead cloud platform initiatives including IaC, automation, and CI/CD improvements.
• Ensure operational excellence, compliance, and security across the platform.

Cross-Functional Collaboration

• Represent cloud capabilities in strategic planning sessions with engineering leadership and other business units.
• Act as a trusted advisor for technical roadmaps and investment decisions impacting global engineering efforts.

Developer Experience & Platform Enablement

• Build internal developer platforms and APIs (Go/Node.js) to abstract infrastructure complexity and enable self-service for product teams.
• Drive adoption of best practices, automation, and tooling to improve velocity, reliability, and operational efficiency.

Documentation & Continuous Improvement

• Champion high standards for technical documentation and process optimization across cloud teams.
• Promote a culture of knowledge sharing, observability, and proactive problem-solving.

Success Metrics (KPIs)

• Team Growth: High-performing cloud engineers recruited, onboarded, and retained.
• System Evolution: Delivery excellence in cross-team technical initiatives with measurable improvements.
• Organizational Impact: Clear communication of cloud strategy to executives and stakeholders.
• Force Multiplier: Platform improvements increase developer velocity and adoption across engineering teams.

Our Stack

• Cloud: AWS (expert), Kubernetes (EKS)
• IaC & Orchestration: Terraform, Helm, Terragrunt
• Languages: Go, Node.js, Python (automation/tooling)
• CI/CD: GitHub Actions, ArgoCD
• Observability: Prometheus, Grafana, OpenTelemetry

What We’re Looking For

• Proven Leadership: Experience managing and scaling high-performing engineering teams.
• Cloud Expertise: Deep hands-on experience architecting and operating cloud-native applications in AWS.
• IaC & DevOps Mastery: Strong knowledge of Terraform, Kubernetes, and automated deployment pipelines.
• Software Engineering Rigor: Strong background in Go or Node.js with an infrastructure-as-code mindset.
• Strategic Thinker: Ability to influence directors and align technical initiatives with commercial objectives.
• Reliability & Resilience: Expert understanding of SRE principles, building for failure, and high-availability systems.

Nice to Have

• Experience with service mesh and advanced traffic management.
• Expertise in data persistence (RDS, Aurora, DynamoDB) and caching at scale.
• Experience in fintech, payments, or POS domains, including PCI-DSS compliance.
• Active contribution to open-source or cloud-native communities.