Job Description

About the Role:

Grade Level (for internal use):

12

HEAD OF CLIENT SERVICES

The Role

The Head of Client Services is a senior member of the Events team, responsible for ensuring operational excellence in sponsor and partner delivery across the event portfolio.

Reporting to the Client Services Director, this role leads the Client Services team and is accountable for executing the agreed Sponsor Experience framework to the highest standards.

The role owns the sponsor relationship from post-sale handover through delivery and post-event follow-up, ensuring seamless execution, strong satisfaction and renewal readiness.

Key Responsibilities

• Lead, mentor and manage a team of Client Service Managers

• Ensure seamless handover from Commercial Sales into Client Services

• Oversee delivery of all sponsor benefits on time and in full

• Maintain adherence to service standards, SLAs and KPIs

• Act as escalation point for sponsor issues, complaints and delivery challenges

• Ensure accurate tracking of sponsor deliverables and contractual commitments

• Partner with event teams to deliver exceptional on-site experiences for clients

• Identify upsell opportunities and support Commercial with renewal positioning

• Ensure post-event reporting is delivered accurately and on time

• Maintain compliance with GDPR and communication standards

Success Measures

• On-time, in-full delivery of sponsor benefits
• SLA adherence across portfolios
• Portfolio-level retention performance
• Sponsor satisfaction scores
• Reduced escalations and service-related issues

Requirements

• 7+ years’ experience in client services, sponsorship or event account management
• Proven experience leading and developing a team
• Strong operational and organisational capability
• Commercial awareness and understanding of retention dynamics
• Excellent stakeholder management skills
• Calm, structured and solutions-focused under pressure
• Ability to confidently showcase on-site excellence at events
• Experience with Salesforce, Pardot, Bizzabo, Monday.com and Swapcard preferred

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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10 - Officials or Managers (EEO-2 Job Categories-United States of America), SLSGRP103.2 - Middle Management Tier II (EEO Job Group)