At Northampton Vets for Pets Hospital we're committed to delivering exceptional care, not just for our patients, but for every client who walks through our doors. As a busy 24-hour veterinary hospital, we're looking for an experienced Head of Client Services to lead our client-facing teams and ensure every interaction reflects the highest standards of service, compassion and professionalism.
This is an exciting opportunity for an inspiring leader who thrives on developing people, driving continuous improvement and creating outstanding customer experiences.
The role is full-time working 40 hours per week, including weekends on a rota basis. The salary for this role is up to £45k depending on experience.
The Role
Reporting to Practice Owners, you'll take ownership of the entire client journey, leading our Client Services teams to deliver a consistent, first-class experience from first contact through to aftercare.
Working closely with clinical and operational leaders, you'll use client feedback, performance data and your own expertise to enhance our services, improve processes and support the continued growth of the hospital.
What You'll Be Responsible For
About You
You'll be an experienced customer service leader with a passion for people and a track record of delivering outstanding customer experiences.
You'll bring:
Experience in veterinary or healthcare settings is an advantage, but we're equally interested in leaders from hospitality, healthcare, retail or other service-led industries who can bring fresh ideas and a passion for excellence.
Why Join Us?
This is more than a customer service leadership role, it's an opportunity to shape the culture and client experience of one of the region's leading veterinary hospitals.
If you're passionate about people, love improving customer experiences and want to make a real difference every day, we'd love to hear from you.
What we offer:
This is an outstanding opportunity for an ambitious customer service leader to make a lasting impact within a busy 24-hour veterinary hospital. If you're passionate about creat-ing exceptional experiences, developing talented teams and helping shape the future of veterinary client care, we'd love to hear from you.
Location NN5 5JW
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.
Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.
Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!
If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/
