Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Client Operations based in South Africa.
As Head of Client Operations, you will own the client experience from onboarding through campaign delivery, performance, and retention.
You will manage a portfolio of 20–30 active client relationships while ensuring campaigns consistently deliver measurable results.
The role combines client success leadership with hands-on cold email strategy, campaign optimization, and operational execution.
You will diagnose performance and deliverability challenges, improve messaging, and work closely with outreach and technical teams to resolve issues quickly.
You will also build scalable processes, SOPs, QA frameworks, and reporting systems that allow client operations to grow without compromising quality.
Working directly with senior leadership, you will provide visibility into client health, risks, campaign performance, and operational priorities.
This is a high-autonomy opportunity for an entrepreneurial operator who takes ownership of outcomes and thrives in a fast-moving environment.
Accountabilities
- Own the success and long-term health of 20–30 active client accounts, serving as the primary point of contact and maintaining strong, proactive communication.
- Lead client check-ins, performance reviews, expectation management, and escalation handling while identifying potential retention risks before they become larger issues.
- Monitor cold email campaign performance and diagnose challenges related to deliverability, inbox placement, list quality, messaging, offers, reply rates, and conversions.
- Build, launch, QA, monitor, and continuously optimize outbound campaigns based on performance data and client objectives.
- Personally write, review, and improve cold email copy, including subject lines, hooks, offers, calls-to-action, personalization, and follow-up sequences.
- Conduct testing and use campaign insights to refine messaging, improve engagement, and increase measurable lead-generation outcomes.
- Build and improve scalable client delivery systems, including SOPs, playbooks, campaign workflows, QA processes, escalation procedures, and operational standards.
- Track client health metrics, SLAs, delivery standards, and campaign performance while identifying operational bottlenecks and implementing practical improvements.
- Collaborate with developers to troubleshoot technical infrastructure, integrations, automations, APIs, and data workflows that affect campaign delivery.
- Partner with outreach teams to coordinate campaign execution, resolve issues, and improve overall performance.
- Leverage AI tools to accelerate campaign analysis, research, copywriting, troubleshooting, and operational efficiency.
- Provide senior leadership with clear reporting on client health, performance, risks, priorities, retention, and operational improvements.
- Drive key outcomes including client retention, campaign deliverability, client satisfaction, SLA performance, issue resolution, and scalable delivery processes.
Requirements
- Proven experience in client operations, account management, client success, delivery, or a comparable leadership function within a startup or fast-moving environment.
- Strong hands-on experience with cold email, outbound lead generation, or performance-driven outreach campaigns.
- Deep understanding of cold email strategy, deliverability, inbox placement, campaign optimization, lead generation, and outbound messaging.
- Demonstrated ability to personally write, evaluate, and improve cold email copy and campaign sequences.
- Experience managing multiple client accounts simultaneously, ideally 20 or more.
- Strong understanding of APIs, automations, integrations, and data workflows, with the ability to diagnose operational and technical issues.
- Experience using AI tools for analysis, research, content development, campaign optimization, and day-to-day operational work.
- Strong analytical, problem-solving, prioritization, and decision-making skills, particularly when working with incomplete information.
- Excellent written and verbal English communication skills, with the ability to communicate confidently with clients and internal stakeholders.
- Comfortable working remotely while supporting clients and teams across U.S. business hours and time zones.
- Strong ownership mentality, with a focus on measurable outcomes rather than simply completing assigned tasks.
- Ability to balance client relationships, campaign performance, operational quality, and scalable systems simultaneously.
- Experience working directly with founders or senior leadership is a plus.
- Experience in early-stage or high-growth startups, technical outbound infrastructure, RevOps, or building scalable client delivery systems is an advantage.
- Familiarity with cold email and outreach platforms, CRM systems, automation tools, Google Workspace, Slack, and remote collaboration technologies is preferred.
Benefits
- Fully remote, full-time opportunity with flexibility to work from South Africa.
- Opportunity to work during U.S. business hours and collaborate with international clients and teams.
- High-autonomy environment with significant ownership over client outcomes and operational performance.
- Direct exposure to senior leadership and the opportunity to influence business strategy and priorities.
- Meaningful impact on client retention, revenue generation, campaign performance, and operational scalability.
- Opportunity to build and improve client delivery systems, processes, and operational infrastructure from the ground up.
- Strong potential for career growth into broader Operations, Client Success, or executive operations leadership.
- Opportunity to work hands-on with AI tools, outbound technologies, automation, APIs, and performance marketing systems.
- Fast-moving startup environment focused on ownership, execution, continuous improvement, and measurable results.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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