HSBC

Head of Client Management

HSBC  •  Seoul, KR (Onsite)  •  6 hours ago
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Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Country Head of GTS Client Management (GCB 4)

HSBC Global Trade Solutions is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.

The Country Head of GTS Client Management (Head of CM) is responsible for leading the Client Management (CM) team in proactively ensuring an industry-leading customer experience among high-value GTS relationships and supporting end-to-end business needs for Tier 3 GTS customers.

[Key Responsibilities]

  • Leading a team of Client Managers (CMs) to support revenue enabling and value accretive activities through delivering an exceptional customer experience for higher value clients, proactively engaging customers for business, and maintaining/growing business volume and reducing attrition by optimising pricing and structure, and driving facility utilisation for Tier 3 GTS clients
  • Acting as an escalation point for local, regional, and cross-border teams related to customers and transactions in the market
  • Driving collaboration among local stakeholders on customer experience, business transformation and sales initiatives
  • Supporting the Country Head of GTS and Regional and Global CM on customer experience and strategic initiatives
  • Grow business volume through delivering an exceptional customer experience for higher value clients and proactively engaging customers for incremental business.
  • Maintain business volume, optimising pricing, and structure, and driving utilization for Tier 3 clients. Retain business through addressing customer issues and feedback/complaints related to GTS transactions; and by tracking revenue and transaction trends to identify potential opportunities and attrition risk.
  • Refer new business and product cross-sale opportunities to Sales and RM teams.
  • Provide customer feedback to applicable GTS teams when propositions impact the customer experience.
  • Support reduction in cost to serve by increasing clients' digital footprints and driving client query elimination

[Knowledge and Experience]

  • University degree and/or experience relevant to functional leadership in customer service, sales, or operations
  • Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance
  • Ability to lead and motivate other managers and staff, employing appropriate management styles to achieve objectives
  • Excellent interpersonal skills, including verbal and written communication skills (in English and local language) and the ability to negotiate and influence others
  • Ability to use strong judgement to identify and resolve problems whilst maintaining service performance, budgets, time scales, and quality of output
  • Demonstrated ability to prioritise, multitask and work independently, as well as work collaboratively with local, regional, and global teams
  • Ability to manage crises; making good and timely decisions in tough situations
  • Desirable: knowledge of HSBC’s organization structure, business products/ solutions particularly GTS and eChannels, operations and systems/processes

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC

About HSBC

Opening up a world of opportunity for our customers, investors, ourselves and the planet.

We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.

HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.

To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
Unknown
Website
hsbc.com
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