Job Description

Job Title: Head of Business Relationship Management

Band: B6

Salary: £72,771 - £80,776

Location: Liverpool, Norwich, Birmingham, Newport (Please note London is available to current London contracted employees only)

Contract Type: Permanent

Hours: Full Time, Compressed hours

Closing Date: 05-08-26

Interview Date(s): 2,4,5th September (subject to change)

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Call to action

Are you ready to bridge the gap between business ambitions and digital delivery? We are seeking a Head of Business Relationship Management to ensure our digital and data investments deliver real value. Join a dynamic team where you will manage complex stakeholder needs, influence strategic direction, and lead a team to drive transformation. Help us shape the future of public services.

As Head of Business Relationship Management, you will be pivotal in building and maintaining meaningful organisational relationships. You will operate at a strategic level to ensure that our digital and data investments align with business goals, adding measurable value across the organisation. You will manage complex stakeholder landscapes, lead and develop a team of relationship managers, and champion a culture of collaboration and user focus. You will lead a high-performing team of relationship managers dedicated to ensuring that digital and data products effectively support business ambitions. We are building a culture that values strategic alignment, stakeholder engagement, and evidence-based decision-making where team members work closely with colleagues across digital and the rest of the organisation.

Key Accountabilities:

• Lead and guide team members, manage performance to ensure a high-performing team, and support staff development through regular feedback.

• Establish and maintain meaningful organisational relationships to ensure digital and data investments add tangible value.

• Manage complex stakeholder needs and expectations, ensuring competing priorities are balanced to meet organisational outcomes.

• Provide visionary leadership to a team of relationship managers, fostering their professional development, performance, and career progression.

• Collaborate across the organisation and wider government to ensure digital products and services directly support business ambitions.

• Influence organisational priorities by interpreting business needs and translating them into robust digital and data strategies.

• Helping the organisation move to a digital product way of working that focuses on delivering outcomes for customers

Essential Criteria (to be assessed at application stage):

• Extensive experience managing complex stakeholder relationships at a senior level.

• Proven ability to lead, coach, and manage teams of relationship managers, overseeing development and performance.

• Expertise in strategic thinking and business analysis, with a track record of ensuring digital investments add value.

• Strong ability to influence organisational strategy and align digital delivery with business ambitions.

• Committed to user-focused principles and maintaining high standards in digital and data service delivery.

Success Profiles (to be assessed at interview):

Behaviours:

• Leadership (Lead Success Profile)

• Communicating and influencing

• Developing self and others

Technical:

• Business relationship management (To be assessed at interview via presentation)

• Strategic thinking

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

Assessment

Shortlisted candidates will complete an Alternative Leadership Assessment. These assessments are not pass/fail; instead, they provide insights to help the panel explore specific areas during your interview. For more information, read the gatenby sanderson assessment types.

Valuing our people:

• Competitive salary

• Generous pension scheme

• A discretionary non-contractual performance related bonus

• Working remotely in addition to working in advertised office location

• Flexi time scheme (available for B1-B6)

• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan and theCivil Service D&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@gca.gov.uk

Working flexibly, delivering outcomes

GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see ourcandidate guidance for more information on appropriate and inappropriate use

Selection Process

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@gca.gov.uk

Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

#GCAIND

Complaints procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found athttp://civilservicecommission.independent.gov.uk

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@gca.gov.uk in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

Complaints Procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found athttps://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk

Internal candidates should apply using theirWorkday account. Please use the careers hub for your application.