Join us as a Head of Business Performance & Insights
Lead the Commercial & Institutional Banking (C&I) performance and insight capability, delivering data-driven analysis, automation and strategic challenge that supports sustainable growth, improved productivity, and better customer outcomes
You’ll own the end-to-end performance and insight ecosystem, from source data and cloud architecture through to executive-level reporting and decision-making
You’ll enjoy significant exposure to senior stakeholders, providing timely, trusted and actionable insight across key commercial, customer and productivity measures
You'll be required to work from the office at least two days each week
As Head of Business Performance & Insights, you'll define and deliver a strategy that brings together operational and financial data to improve transparency, performance and efficiency across C&I. Working closely with Franchise teams and Data & Analytics colleagues, you’ll provide the insight needed to monitor business performance, track strategic delivery, and support informed decision-making.
This is a highly influential role where you’ll shape the success of the C&I business by modernising and automating performance management information (MI). You’ll use technologies such as Power BI, Power Apps, and AWS-enabled analytics to drive continuous improvement across the organisation.
You’ll be:
Driving automation and simplification across MI reporting, dashboards, and analytics solutions, improving self-serve capability and reducing manual effort
Owning the performance analytics roadmap, ensuring consistent definitions, governance, and reporting standards across the business
Supporting the migration and adoption of AWS-based data and analytics capabilities
Leading, coaching, and develop a high-performing team of analysts and performance specialists
We're looking for someone with experience driving performance within a commercial environment, alongside a proven ability to use cloud-based and emerging technologies to automate, enhance, and streamline data and insight delivery. You'll bring strong stakeholder management skills, with the ability to influence and engage senior and executive audiences.
You’ll also demonstrate:
Strong knowledge of C&I performance and the drivers of positive customer outcomes across Franchise teams
Significant experience in commercial performance management, business analytics or financial insight
Advanced experience automating MI and data visualisation using modern analytics tools such as Power BI and Power Apps
Knowledge of cloud-based data and analytics environments, ideally AWS
Proven leadership experience developing high-performing analytical teams
Hours
35
Job Posting Closing Date:
21/08/2026Ways of Working:Hybrid
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
