Job Description

HEAD OF BUSINESS ENABLEMENT (GEN-AI) - Contract position

Location: Johannesburg (Onsite)
Industry: Technology / Digital Transformation

A leading organisation is seeking a Head of Business Enablement to drive the adoption and value realisation of Generative AI across the enterprise.

This is a strategic leadership role responsible for building and managing a business-facing enablement capability, ensuring effective adoption of Gen-AI solutions while aligning business demand with technology delivery.

THE ROLE

You will lead a Gen-AI enablement function, acting as the bridge between business stakeholders and technology teams, ensuring demand is effectively prioritised, delivered, and translated into measurable business value.

Key responsibilities include:

Service Ownership & Leadership

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  Owning the end-to-end business enablement operating model
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  Leading and managing the enablement team across business units
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  Ensuring service continuity, onboarding, and knowledge management
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  Driving a delivery culture focused on practical outcomes and adoption

Stakeholder Management & Engagement

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  Acting as the primary interface between business and technology leadership
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  Leading governance forums, including operational reviews and steering sessions
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  Providing transparent communication on delivery progress, adoption, and value
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  Influencing stakeholders across executive and operational levels

Demand Intake, Triage & Prioritisation

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  Owning the intake and prioritisation of Gen-AI-related demand
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  Translating business needs into clear problem statements and delivery backlogs
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  Distinguishing between tactical enablement and strategic platform initiatives
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  Ensuring visibility and tracking across all demand pipelines

Orchestration with Technology Teams

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  Acting as the translation layer between business and engineering teams
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  Overseeing structured escalation of complex requirements
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  Tracking delivery progress and ensuring alignment between stakeholders
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  Supporting delivery through clear articulation of value, risks, and dependencies

Governance, Risk & Compliance

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  Ensuring compliance with organisational governance, security, and data policies
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  Maintaining risk, issue, and decision logs
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  Ensuring all enablement artefacts are auditable and stored appropriately

Performance, Reporting & Value Realisation

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  Defining and managing SLAs, KPIs, and performance metrics
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  Producing operational and executive-level reporting
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  Tracking adoption, throughput, reuse, and stakeholder satisfaction
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  Driving continuous improvement based on data and insights

Mobilisation & Transition

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  Leading onboarding, tooling setup, and initial operating model deployment
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  Driving early delivery of enablement assets (templates, playbooks, tools)
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  Ensuring structured knowledge transfer and sustainable handover

WHAT WE ARE LOOKING FOR

Key requirements:

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  Proven experience in business enablement, transformation, or adoption-led roles
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  Experience leading operating models within complex organisations
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  Strong stakeholder management at executive level
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  Experience leading multidisciplinary teams in delivery-focused environments
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  Strong understanding of:
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    Generative AI concepts and enterprise adoption
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    Business-to-technology translation and solutioning
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    Governance, reporting, and performance frameworks
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  Experience working in fast-paced, outcome-driven environments
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  Strong communication, facilitation, and influencing skills

Advantageous:

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  Experience within financial services or regulated industries
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  Exposure to managed service delivery models
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  Experience working within Centre of Excellence (CoE) environments

WHO YOU ARE

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  A strategic leader with strong commercial and delivery focus
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  A connector between business and technology teams
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  Outcome-driven with a focus on measurable value
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  A strong communicator who can influence at all levels
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  Structured, disciplined, and governance-oriented
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  Adaptable and comfortable in fast-evolving environments

WHY THIS ROLE

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  Opportunity to lead enterprise-wide Gen-AI adoption initiatives
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  High-impact role at the intersection of business and technology
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  Exposure to cutting-edge AI and digital transformation programmes
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  Strong visibility with executive leadership and key stakeholders
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  Opportunity to shape operating models and drive measurable business value