A. Aftersales Growth & Commercial Strategy

·
Develop and
implement a comprehensive aftersales business development strategy aligned with
corporate objectives.

·
Identify,
evaluate, and launch new revenue streams including service contracts, fleet
maintenance programs, extended warranties, accessories, and value-added
services.

·
Drive top line and
bottom-line performance across parts sales, workshop services, and aftersales
solutions.

B. Market Expansion & Business Development,

·
Identify new
business opportunities within retail, corporate, fleet, government, and
institutional segments.

·
Lead acquisition
of high-value corporate and fleet service contracts.

·
Expand aftersales
market coverage through new service locations, mobile service solutions, and
channel partnerships.

C. Key Account & Partnership Management

·
Build and manage
long-term relationships with fleet operators, insurers, OEMs, logistics firms,
and third-party service providers.

·
Negotiate and
close commercial agreements, SLAs, and pricing frameworks.

·
Ensure partner
performance aligns with service quality, profitability, and brand standards.

D.
Customer Experience & Retention

·
Work closely with
operations teams to enhance service quality, turnaround time, and customer
satisfaction.

·
Design and
implement customer loyalty programs, service campaigns, and retention
initiatives.

·
Monitor customer
feedback and lead corrective action plans.

E. Performance Management & Reporting

·
Define and track
key performance metrics for aftersales growth, profitability, and customer
retention.

·
Prepare monthly, quarterly,
and annual performance reports for executive management.

·
Use market
intelligence and data analytics to guide pricing, promotions, and strategic
decisions.

F. Leadership
& Governance

·
Build, coach, and
lead the business development and commercial teams.

·
Collaborate with
Aftersales Operations, Finance, Supply Chain, Marketing, and HR to deliver
integrated solutions.

·
Ensure compliance
with OEM requirements, company policies, and regulatory standards.

Expected Key
Deliverables

·
Approved
Aftersales
Business Development Strategy
and annual growth roadmap.

·
Signed
corporate
and fleet service contracts
with measurable revenue impact.

·
Increased
parts,
service, and accessories revenue
year-on-year.

·
Established
strategic
partnerships
with insurers, OEMs, and fleet operators.

·
Improved
customer
retention and repeat service rates
.

·
Periodic
executive
dashboards and performance reports
.

·
Well-structured
and performance-driven
business development team
.

Key Performance Indicators (KPI) & Target Benchmarks

Financial & Growth KPIs

·
Aftersales
revenue growth:
≥ 20–30% YoY

·
Aftersales gross
margin:
≥ 35–45%

·
Parts sales
growth:
≥ 25% YoY

·
Service revenue
contribution to total revenue:
≥ 60%

Business
Development KPIs

·
Number of new
corporate/fleet contracts signed:
10–20 annually

·
Value of new
contracts secured:
₦10 billion per annum
(as approved)

·
New partnership
agreements executed:
5–8 annually

Customer & Service KPIs

·
Customer
retention rate:
≥ 70–80%

·
Repeat service rate:
≥ 65%

·
Customer
satisfaction index (CSI):
≥ 85%

Operational &
Leadership KPIs

·
Average service
turnaround time improvement:
≥ 15% reduction

·
BD team
performance achievement:
≥ 90% target attainment

·
Compliance with
OEM and internal audit standards:
100%

Requirements

• 
  Bachelor’s degree
  in Business Administration, Marketing, Engineering, or related discipline.
• 
  MBA or relevant
  professional certification is an advantage.
• 
  Minimum
  10–15
  years’ experience
  in automobile aftersales, business development, or
  commercial leadership.
• 
  Proven experience
  managing large-scale aftersales operations, fleet accounts, and partnerships.

Benefits

• 
  Competitive
  Salary
• 
  13th Month
  Allowance
• 
  Leave
  Allowance
• 
  Monthly Performance
  Bonus
• 
  Medical Coverage
• 
  Employee Car Ownership Scheme
• 
  Opportunity to work
  in a fast-paced and dynamic environment