Job Description

The Head of Business Analyst leads the Business Analysis function within the Retirement Solutions business, overseeing the successful delivery of analytical, requirements‑gathering, and solution‑design activities across all schemes and system platforms.
This role is responsible for driving analytical excellence, establishing best‑practice methodologies, ensuring effective alignment between business needs and technical outcomes, and enabling high‑quality deployment of new schemes and enhancements across registry, satellite systems, reporting, and correspondence.
The position plays a key leadership role in shaping business improvement initiatives, strengthening cross‑functional collaboration, and ensuring robust governance and risk practices across all BA deliverables.

Key Accountabilities and main responsibilities
Strategic Focus

• Provide strategic direction for the Business Analysis function, ensuring alignment with organisational goals and transformation priorities.
• Lead the design and implementation of BA methodologies, frameworks, and governance standards.
• Partner with senior stakeholders across Operations, IT, Transformation, and Client Services teams to ensure business requirements are clearly defined, prioritised, and executed effectively.
• Assess and anticipate business needs, recommending improvements, system enhancements, and innovative solutions.
• Contribute to strategic initiatives, project planning, and long‑term platform and product development roadmaps.

Operational Management

• Oversee end‑to‑end business analysis deliverables for complex projects, including requirements documentation, business rules, functional specifications, and process maps.
• Ensure BA outputs meet quality standards, scheme‑specific business rules, and audit/compliance expectations.
• Provide guidance and escalation support for complex data, system, or product‑related issues.
• Ensure BA team activities are delivered within agreed timelines, budgets, and SLAs.
• Champion a continuous improvement culture, driving efficiency and consistency across BA operations.

People Leadership

• Lead, mentor, and develop a team of Business Analysts to build strong technical, analytical, and stakeholder‑engagement capability.
• Foster a high‑performance environment that values collaboration, innovation, and professional development.
• Allocate resources effectively across projects and business initiatives.
• Support team members in resolving escalated queries, managing priorities, and navigating ambiguity.
• Build and maintain strong relationships with internal and external stakeholders, including Operations, IT, Change, Client SMEs, and auditors.
• Manage expectations regarding requirements, timelines, risks, and solution constraints.
• Facilitate workshops, discussions, and review sessions to ensure clarity and alignment across all parties.
• Serve as the key BA representative in cross‑departmental forums, governance committees, and project steering groups.

Governance & Risk

• Promote a culture of risk awareness and proactive issue identification across the BA function.
• Ensure compliance with all legislative, procedural, quality, and risk‑management requirements.
• Oversee BA contributions to audits, risk assessments, and controls testing.
• Implement and monitor controls to safeguard data integrity, system accuracy, and delivery quality.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

• Minimum 7–10 years of Business Analysis experience, with at least 3 years in a senior leadership or team‑lead capacity.
• Strong Business Analysis expertise with proven experience managing complex, multi‑system environments.
• Commercially astute, risk‑aware, and outcome‑focused.
• High resilience, learning agility, and ability to lead through change.
• Strong leadership presence, integrity, and a collaborative approach.
• Experience within MPF/ORSO, pensions, financial services, or administration platforms.
• Demonstrated ability to design and implement BA standards, frameworks, and operational processes.
• Strong stakeholder management and capability to influence at senior levels.
• Advanced analytical and problem‑solving skills with exceptional attention to detail.
• Strong communication skills, including facilitation, documentation, and presentation capabilities.
• Ability to manage ambiguity, changing priorities, and demanding workloads.
• Tertiary qualification in IT, Business, or a related discipline.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.