Job Description

Job Title – Head of Business

Location: Dubai, UAE

About the Role

We are seeking a strategic, commercially driven, and experienced Head of Business to lead and expand business operations within the staffing, recruitment, and outsourcing industry. The role will be responsible for driving revenue growth, developing strategic client relationships, expanding market share, leading business development initiatives, and ensuring operational and commercial excellence.

The ideal candidate should have a strong track record in business leadership, B2B sales, and business development within the staffing, recruitment, manpower outsourcing, or HR solutions sector. The candidate must possess strong market knowledge, commercial acumen, and the ability to lead cross-functional teams while delivering sustainable business growth.

Key Responsibilities

Business Strategy & Leadership

• Develop and execute business strategies aligned with organizational objectives and long-term growth plans.
• Lead business operations and drive revenue, profitability, and market expansion initiatives.
• Identify new business opportunities, target markets, industry segments, and potential revenue streams.
• Establish business objectives, key performance indicators (KPIs), and performance management frameworks.
• Evaluate market trends, competitive positioning, and industry developments to identify strategic opportunities.
• Provide strategic direction to sales, recruitment, operations, and account management teams.
• Drive organizational initiatives to improve business performance, operational efficiency, and customer satisfaction.

Business Development & Revenue Growth

• Lead business development activities to acquire new clients and expand existing business relationships.
• Develop and implement sales strategies to achieve revenue, profitability, and market share targets.
• Identify opportunities across staffing, permanent recruitment, temporary staffing, outsourcing, and managed workforce solutions.
• Build and maintain relationships with senior decision-makers, including CEOs, CHROs, HR Directors, Procurement Heads, and business leaders.
• Lead high-value commercial negotiations, proposals, tenders, and service agreements.
• Develop strategic partnerships and explore opportunities for business expansion across the UAE and wider GCC region.
• Monitor sales pipelines, conversion rates, revenue forecasts, and business development performance.
• Ensure consistent identification and conversion of large-scale staffing and outsourcing opportunities.

Client Relationship & Account Management

• Develop and maintain strategic relationships with key clients and major corporate accounts.
• Understand client workforce requirements, business challenges, and long-term staffing needs.
• Ensure the delivery of high-quality staffing and outsourcing solutions aligned with client expectations.
• Oversee key account management activities and identify opportunities for account growth and cross-selling.
• Lead discussions with strategic clients regarding service performance, commercial terms, and business expansion.
• Address escalated client concerns and ensure timely resolution of service delivery issues.
• Strengthen customer retention through consistent engagement, service quality, and relationship management.

Staffing & Outsourcing Operations

• Oversee the delivery of staffing, recruitment, manpower outsourcing, and workforce management solutions.
• Work closely with recruitment and operations teams to ensure timely fulfilment of client requirements.
• Monitor workforce deployment, service delivery standards, operational efficiency, and contractual commitments.
• Ensure appropriate resource planning and coordination across recruitment, onboarding, mobilization, and workforce administration.
• Collaborate with HR, payroll, legal, finance, and operations teams to ensure smooth service execution.
• Monitor operational challenges and implement solutions to improve service quality and delivery timelines.
• Ensure staffing and outsourcing activities comply with applicable UAE labour laws, regulatory requirements, and contractual obligations.

Financial & Commercial Management

• Develop annual business plans, revenue budgets, and financial forecasts.
• Monitor business profitability, operating costs, gross margins, and overall financial performance.
• Evaluate commercial proposals, pricing models, and contract terms to ensure sustainable profitability.
• Identify opportunities to optimize operational costs and improve business margins.
• Review financial performance against targets and implement corrective measures where required.
• Coordinate with finance teams on budgeting, invoicing, collections, and commercial reporting.
• Ensure effective financial controls and commercial discipline across business operations.

Team Management & Performance Development

• Lead, mentor, and develop sales, business development, recruitment, and operations teams.
• Establish clear performance expectations, individual targets, and accountability frameworks.
• Monitor team productivity and conduct regular performance reviews.
• Build a high-performance culture focused on customer satisfaction, revenue growth, and operational excellence.
• Identify training and development needs to strengthen team capabilities.
• Encourage collaboration across departments to ensure alignment between business acquisition and service delivery.

Market Intelligence & Business Expansion

• Monitor staffing, recruitment, outsourcing, and workforce management trends across the UAE and GCC.
• Analyze competitor activities, market pricing, customer requirements, and emerging industry opportunities.
• Identify new sectors and customer segments with potential for staffing and outsourcing services.
• Develop strategies to strengthen market positioning and differentiate service offerings.
• Represent the organization at industry events, business meetings, networking forums, and client engagements.
• Provide management with regular business updates, market insights, and strategic recommendations.

Qualifications & Experience

• Bachelor's degree in Business Administration, Management, Human Resources, or a related discipline.
• MBA or relevant postgraduate qualification will be an advantage.
• 10–15 years of overall experience in business development, sales, or business leadership.
• Significant experience in staffing, recruitment, manpower outsourcing, workforce solutions, or HR services.
• Proven track record of leading business units and achieving substantial revenue and profitability targets.
• Strong experience managing large corporate accounts and negotiating high-value commercial agreements.
• Good understanding of the UAE staffing and outsourcing market, including relevant labour regulations and commercial practices.
• Experience managing cross-functional teams across sales, recruitment, operations, and account management.
• Strong financial, budgeting, forecasting, and P&L management capabilities.
• Established professional network and relationships with senior decision-makers across the UAE market will be an advantage.

Key Skills & Competencies

• Strategic business planning and execution.
• Strong commercial acumen and P&L management.
• Excellent business development and revenue generation capabilities.
• High-level negotiation and stakeholder management skills.
• Strong leadership and team development abilities.
• Deep understanding of staffing and outsourcing business models.
• Excellent analytical, decision-making, and problem-solving skills.
• Ability to manage complex client relationships and large-scale operations.
• Results-oriented mindset with a strong focus on profitability and sustainable growth.

What We Offer

• Opportunity to lead and grow business operations within the staffing and outsourcing industry.
• Exposure to strategic corporate accounts and large-scale workforce solutions.
• Leadership responsibility across business development and operational functions.
• A performance-driven environment with opportunities for professional growth.

Apply now!