Job Description

We have an exciting opportunity for a Head of Business to join our team at Porsche Centre Perth.

As Head of Business, you will lead the strategic and operational performance of the Centre, driving sustainable profitability, exceptional customer experiences, and high-performing teams across all departments. You will play a key role in delivering business growth, maintaining the highest manufacturer standards, and ensuring Porsche Centre Perth continues to provide a truly premium customer journey.

Your responsibilities will include:

• Leading the overall performance of the Centre, ensuring the achievement of financial, operational, and customer satisfaction objectives.
• Developing and implementing strategic business plans to drive growth, profitability, and long-term success.
• Ensuring every customer receives a personalised, professional, and 5-star experience at every touchpoint.
• Managing and developing Sales, Aftersales, Parts, Finance, and operational teams, fostering a culture of accountability, engagement, and continuous improvement.
• Holding regular performance reviews with department leaders and monitoring key business KPIs to ensure targets are achieved.
• Building strong relationships with Porsche and senior stakeholders, agreeing vehicle, parts, and aftersales targets and ensuring manufacturer standards are consistently met.
• Monitoring customer loyalty and satisfaction levels, implementing improvements where required to enhance the customer experience.
• Leading Quality Management initiatives and conducting regular meetings to drive operational excellence across the Centre.
• Managing escalated customer concerns and correspondence, ensuring issues are resolved professionally and effectively.
• Working alongside the marketing team to ensure effective campaigns and activity plans are in place to support all departments.

What you will need to be a Head of Business at Porsche Perth:

• Proven experience successfully managing a franchised automotive dealership at a senior leadership level.
• A strong track record of leading and developing Sales, Aftersales, Parts, Finance, and operational teams.
• Demonstrable responsibility for full profit and loss performance, including budgeting, cost control, and KPI management.
• Experience driving exceptional customer satisfaction and delivering a premium 5-star customer experience.
• Strong commercial awareness with the ability to identify and capitalise on growth opportunities.
• Experience handling complex customer complaints and maintaining positive customer relationships.
• Excellent leadership, communication, and stakeholder management skills.
• Good working knowledge of FCA regulations and compliance requirements.
• A passion for delivering outstanding results and creating a high-performance culture.

If you're an inspirational automotive leader with a proven ability to drive business performance, develop exceptional teams, and deliver world-class customer experiences, we'd love to hear from you. Join Porsche Centre Perth and play a pivotal role in shaping the future success of this prestigious brand.

Hours of work will be: 47 hours per week Monday - Friday.

What you will get in return:

A competitive salary dependent on experience.

As well as your salary, you’ll enjoy a range of great benefits designed to support your wellbeing, career and lifestyle:

30 Days’ Holiday (including bank holidays)

Career Development & Training - Industry-leading brand training and ongoing support through our in-house learning management system.

Pension - Contributory pension through Aviva.

Life Assurance - Providing peace of mind for your loved ones.

Cycle to Work Scheme - Save money while supporting a healthier commute.

Social Events - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Private cinema trips

Please note: some benefits are subject to eligibility criteria and successful completion of your probation period.

Why Join Van Mossel?

We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry.

Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.

At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.

If this looks like the right role for you, we want to hear from you!

We are an equal opportunities employer and welcome applications from people of all backgrounds. We are committed to creating an inclusive workplace where everyone is treated fairly and with respect.