- Understand and analyze assigned Target to define budget, production cost, labor cost and other expenses. In addition, evaluate Master Roster of all assigned restaurants to ensure achievement of Store Contribution.
- Communicate to all restaurant managers in the assigned area. Make sure that all managers have a clear understanding of their Target and are in the same business objective and direction.
- Set up restaurant management plan to ensure expense is in the budget or as planned.
- Monitor and do restaurant audit on restaurants performance and measure the achievement of target.
- Solve problem and provide proper direction to increase profits to the restaurants.
Sales
- Define Sales Target of each assigned restaurant to ensure that all restaurants have clear target on a daily and monthly basis
- Communicate, monitor, and follow up to ensure implementation effectiveness of Marketing Program as well as execution of new products and other public relations program.
- Review sales every day and analyze sales trends. Identify restaurants that have negative sales gaps, and work with restaurant manager to identify action plan to close the gaps.
- Understand sources of sales and Sales Mixed
Consider Local Sales Marketing (LSM) to increase sales if needed.
People
- Set up Manpower Plan at restaurant manager level
Recruit and select qualified restaurant manager based on restaurant needs
- Ensure that all team members are well trained and passed all training processes that they can effectively perform work as per the Operational Standard
- Coach and develop leadership skills of restaurant managers and make sure that they can applied knowledge and skills to enhance business performance
- Set up development plan for subordinates as well as periodically, follow and evaluate the progress of their improvement and achievement
- Admire and reward good performers while give warning or make necessary punishment to bad employees as per companys policy and regulation, as well as create a good working atmosphere in all restaurants
Customer
- Create awareness and recognition to ensure 100% customer satisfaction at all time
- Monitor and maintain the highest level of Quality, Service, and Cleanliness. Q.S.C. standard to ensure customer satisfaction
- Handle customer complaints and ensure issues or problems have been completely solved
- Set up customer relationship network to build up our Brand well know in the located area
- Perform other duties as assigned by supervisor. (Temporary- Necessary Administrative Duties such as preparing Rental and Utilities Bills)
As a global solutions provider across the automotive, equipment, engineering, financial leasing and hospitality industries, we boast a robust operational presence that spans 16 countries.
For almost 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance.
Offering innovative mobility solutions, our automotive unit also specializes in customizing solutions to your specific needs. With our ever-growing presence across the globe, we are committed to making the world’s leading automotive and equipment brands as accessible to our customers as possible.
At RMA, we are not only passionate about creating and enhancing communities with sustainable living and renewable energy solutions but also empowering customers with agricultural equipment and customized financial solutions to transform and scale their businesses. Beyond the intersectional worlds of agriculture and engineering, we also bring international food brands and diverse dining experiences to life for our customers.
