Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Hong Kong Technology comprises 3,000+ employees globally, primarily based in the hub locations of Hong Kong, our Strategic Development Centres in Guangzhou and Xi’an (China). Tech professionals work in partnership with the business who rely on us for delivering innovative, robust, stable platforms to enable their investment, and financial solutions for clients.

We are currently seeking a high caliber professional to join our team as Head of Branch Tech HK.

Role Purpose

Lead the strategy, design and delivery of Branch Technology for Hong Kong, covering Staff Channels, Customer Onboarding services, and General Banking services. Accountable for ensuring seamless, secure integration between branch services and core banking platforms, enabling efficient operations, strong controls, and a consistent customer experience across physical and digital journeys.

This role is a key technology leader for the HK Technology agenda, driving outcomes across core banking transformation, card platform modernisation, and digital platform transformation, with a strong focus on enabling growth in the Non-Resident Chinese (NRC) segment.

In this role, you will:

• Own the Hong Kong Branch Technology strategy, target architecture and multi-year roadmap aligned to business priorities and Group technology direction.
• Define the end-to-end branch service model across staff-assisted and self-service journeys, ensuring consistent customer outcomes and operational efficiency.
• Drive simplification and standardisation of branch solutions, reducing fragmentation and improving maintainability.
• Lead delivery and modernisation of staff channels used in branches, improving usability, performance and resilience.
• Ensure role-based access, strong authentication/authorisation, and secure handling of customer data in colleague workflows.
• Improve colleague productivity through workflow optimisation, automation and reduction of manual steps.
• Deliver technology simplification, reducing complexity, improving maintainability, and accelerating time-to-market through standardisation and reuse.
• Manage delivery governance across multiple workstreams, vendors/partners (where relevant), and cross-boundary teams; ensure clear prioritisation and transparent reporting.
• Lead predictable execution across a portfolio of initiatives, balancing regulatory commitments, resilience uplift, and business growth priorities.
• Support the Hong Kong CIO on relevant regulatory engagement and Board-level relationships, providing clear updates, risk positions, and delivery confidence.
• Establish and embed strong engineering practices (DevSecOps, automated testing, CI/CD, quality gates) to increase delivery speed without compromising safety, stability, or control.
• Own audit outcomes for the domain; ensure timely remediation and sustainable closure of findings with evidence-based control operation.
• Act as a senior Technology executive, engaging stakeholders at all levels; manage relationships with Hong Kong business counterparts (e.g., Business COOs/CEOs) and ensure delivery of end-to-end services aligned to business needs.
• Provide transparency on total technology cost; continuously drive efficiency through Agile, DevOps, and innovation to understand and influence cost drivers in line with Technology direction.
• Build and develop a world-class Technology team with strong leadership and technical capability to support the Hong Kong business and maintain competitiveness in financial services.
• Promote Hong Kong Technology as a global organisation and ensure appropriate coverage for all Technology services delivered to the Hong Kong domain.

Requirements:

• Ideally an advanced degree holder with experience and proven track record to influence /manage functionally and work independently
• Proven track record delivering branch technology and/or staff channel platforms, including onboarding and servicing journeys.
• Strong experience integrating channel applications with core banking and enterprise services, with clear interface governance.
• Experience driving modernization of legacy platforms and simplifying complex technology states
• Prior experience as CIO managing multiple businesses
• Strong and developed leadership skills
• Excellent team player with strong interpersonal skills
• Highly-developed negotiation skills with the ability to influence across the matrix
• Keen understanding of key strategic trends
• Ability to drive meaningful business development and change
• Strong decision maker, management of Operational, Financial crime and Cyber Risk
• Ability to operate effectively in a highly matrix environment
• Strong drive for innovation and digital agenda
• Strong commercial sense and ability to reconcile complex details into organized simple views
• Good communications skills and ability to motivate and communicate at all levels of the organization

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.