Job Description

Providence is a not-for-profit Catholic health system that spans 51 acute care hospitals, with over $30 billion in revenue, 5 million unique patients, 120,000 caregivers, and $2.1 billion in community benefit. As one of the largest health systems in the country, Providence has significant scale and resources enabling it to provide a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. Providence is well known for clinical quality with multiple clinical institutes, dedicated research labs, and 3,000+ clinical trials underway. Providence is distinguished for its leadership in innovation and the modernization of healthcare while also deconstructing and diversifying its assets to provide a strong foundation for decades to come.

The Opportunity

The Head of Benefits serves as the enterprise leader responsible for the design, strategy, governance, financial stewardship, administration, and delivery of Providence’s comprehensive benefits, wellbeing, retirement, caregiver health, and absence management programs.

Reporting to the Head of Total Rewards, this role leads a team of senior benefits leaders accountable for supporting Providence caregivers across ministries, markets, and shared services. The Head of Benefits partners closely with Human Resources, Finance, Operations, Legal, Labor Relations, Compliance, and executive leadership to ensure programs advance caregiver wellbeing, support attraction and retention, strengthen the caregiver experience, and deliver long-term financial sustainability.

This leader provides strategic direction over one of Providence’s largest investments in caregivers and serves as a key advisor to senior leadership on benefits strategy, healthcare cost management, retirement readiness, wellbeing, leave administration, caregiver health, vendor performance, and program governance.

ESSENTIAL FUNCTIONS

Enterprise Benefits & Wellbeing Strategy

Develop and execute a multi-year enterprise benefits and wellbeing strategy aligned with Providence’s workforce, mission, financial, and business objectives.

Integrate benefits, retirement, caregiver health, wellbeing, and absence management into a cohesive Total Rewards experience.

Anticipate workforce, healthcare, regulatory, labor, and market trends to ensure Providence maintains competitive and sustainable programs.

Translate enterprise priorities into clear goals, roadmaps, metrics, and decision frameworks for the benefits organization.

Financial Stewardship & Program Sustainability

Provide executive oversight for financial planning, budgeting, forecasting, and performance management across health and welfare, wellbeing, retirement, and absence programs.

Partner with Finance and actuarial/consulting partners to manage healthcare cost trends, evaluate plan performance, and support long-term affordability.

Use analytics, utilization trends, benchmarking, and caregiver insights to guide program decisions and measure value.

Balance competitive program design with disciplined stewardship of Providence resources.

Program Design, Governance & Compliance

Oversee strategy, design, governance, administration, and compliance for health and welfare benefits, retirement plans, wellbeing offerings, caregiver health programs, leave and disability programs, and voluntary benefits.

Maintain strong governance routines, escalation processes, fiduciary oversight, and risk management practices.

Partner with Legal, Compliance, Labor Relations, Internal Audit, and external advisors on regulatory requirements and collective bargaining considerations.

Prepare and present recommendations, updates, and decision materials for executive leadership and governing committees as needed.

Operational Excellence & Caregiver Experience

Drive a consumer-grade caregiver experience that makes benefits easier to understand, access, and use.

Improve operational workflows, technology enablement, communications, vendor integration, and service delivery across benefits functions.

Establish service levels, performance dashboards, and continuous improvement mechanisms that increase accountability and reduce administrative complexity.

Ensure effective annual enrollment, program launches, escalations, issue resolution, and ongoing caregiver support.

Vendor, Consultant & Partner Management

Lead enterprise vendor and consultant relationships, including performance management, contract strategy, service levels, issue resolution, and value realization.

Ensure vendors deliver high-quality service, accurate administration, strong data security, regulatory compliance, and measurable outcomes.

Partner with Supply Chain, Legal, Finance, HR Operations, and Technology teams to support vendor selection, renewal, implementation, and governance.

People Leadership & Team Effectiveness

Lead, develop, and engage a high-performing Benefits leadership team across Benefits, Caregiver Health, Benefits Strategy & Wellbeing, Retirement, and Absence Management.

Build a culture of accountability, partnership, inclusion, innovation, operational discipline, and mission-centered leadership.

Coach direct reports, strengthen succession plans, and develop leadership capability across the broader benefits organization.

Model executive presence, collaboration, transparency, and sound judgment in complex and sensitive matters.

QUALIFICATIONS

Education & Credentials

• Bachelor’s degree in Human Resources, Business, Healthcare Administration, Finance, Public Health, or a related field
• Master’s degree in Business, Healthcare Administration, Human Resources, Finance, Public Health, or related discipline (preferred)
• CEBS, SPHR, SHRM-SCP, CFP, or other relevant professional certification (preferred)

Experience & Expertise

• 15+ years of progressive leadership experience in employee benefits, total rewards, healthcare strategy, retirement, wellbeing, caregiver health, absence management, or related disciplines
• 10+ years of people leadership experience, including leadership of managers, senior professionals, and enterprise-wide programs
• Demonstrated experience managing complex benefit programs, significant operating budgets, large vendor portfolios, and executive-level governance processes
• Strong knowledge of health and welfare plans, self-funded plan dynamics, retirement programs, leave administration, disability programs, compliance requirements, and benefits operations
• Experience influencing senior executives and cross-functional partners in a complex, matrixed organization
• Experience in a large healthcare system, multi-state employer, unionized environment, or other complex mission-driven organization (preferred)
• Experience leading healthcare cost management, wellbeing strategy, retirement readiness, caregiver health, absence management transformation, or benefits technology initiatives (preferred)

Strategic Enterprise Leadership: Sets direction across complex programs and translates strategy into clear execution priorities.

Financial and Business Acumen: Understands cost drivers, risk, forecasting, and tradeoffs; makes balanced decisions that protect long-term sustainability.

Mission-Centered Judgment: Connects Total Rewards decisions to Providence’s mission, values, caregiver experience, and community impact.

Executive Influence: Communicates clearly with senior leaders, builds trust, and supports disciplined decision making.

Operational Excellence: Simplifies processes, clarifies accountability, and raises standards for service delivery and program performance

Talent Development: Builds durable leadership capability, strengthens succession, and creates an inclusive, high-trust team environment.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve.