Job Description

Job ID: 4462

We are seeking a dynamic and experienced Head of AWM AI to join our Asset & Wealth Management (AWM) Chief Operating Office (COO). The ideal candidate will possess extensive practical experience in implementing AI use cases, with a strong preference for expertise in agentic AI solutions - especially experience enabling the private banking advisor flow end-to-end (from opportunity identification and client insights to meeting preparation, recommendations, and follow-up). This role is critical to advancing our AI strategy and delivering impactful solutions across AWM.

About our team

The AWM COO is responsible for driving operational excellence, supporting business transformation, and fostering innovation within Asset & Wealth Management. We focus on optimizing processes, leveraging technology, and ensuring compliance to enable sustainable growth and superior client experiences. The COO team collaborates across functions to identify opportunities for improvement and implement strategic initiatives that enhance the overall performance of the organization.

Main responsibilities in this role include, but are not limited to:

• Own the AWM AI strategy, roadmap, and value realization - prioritizing a portfolio of high-impact AI/agentic AI use cases and delivering measurable outcomes (e.g., advisor capacity uplift, faster time-to-advice, improved client conversion/retention, reduced operational risk and cost).
• Accelerate advisor performance by deploying agentic AI that enables the private banking advisor flow end-to-end (research, client insights, meeting prep, next-best-actions, and follow-up), driving adoption and measurable productivity/quality gains with robust human-in-the-loop controls.
• Partner with Private Banking leadership, COO, Technology, and Control functions to identify, size, and execute AI-driven transformation opportunities across the advisor workflow and adjacent operations, ensuring clear accountability and rapid time-to-value.
• Lead cross-functional delivery from concept to production and scaled adoption – defining KPIs, running disciplined experimentation, and reporting quantified impact (e.g., revenue uplift, cost reduction, risk/control effectiveness, and advisor/client experience improvements) to senior leadership.
• Stay up-to-date with emerging AI technologies and best practices relevant to asset and wealth management.

Location is Copenhagen or Stockholm.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

This is the right role for you if you are a curious, innovative team player with a can-do attitude, always looking for ways on how we can unlock the next level for our customers.

Your background and skills include:

• Excellent leadership, communication, and program management skills, with a proven record of AI impact – shipping AI/GenAI solutions to production, driving sustained adoption, and delivering quantified business outcomes (e.g., advisor efficiency gains, improved time-to-advice, client conversion uplift, cost takeout, and control/risk improvements) in partnership with technology, risk, and compliance.
• Strong, hands-on experience delivering AI products from idea to production (problem framing, data, model selection, evaluation, deployment, and continuous improvement), including agentic AI, with tangible outcomes in advisor-facing workflows (ideally in private banking/wealth management).
• Strong understanding of asset and wealth management business processes, with demonstrated ability to translate front-office needs (advisor workflow) into AI use cases, product requirements, and measurable KPIs.
• Experience designing, testing, and operating agentic AI systems in a regulated environment (e.g., governance, privacy, model risk, auditability), including human-in-the-loop controls and guardrails appropriate for client-facing advisor enablement.
• Ability to work collaboratively with diverse teams.

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunitiesQ to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If you are passionate about AI and eager to make a tangible impact in AWM, we invite you to apply and join our innovative COO team!

Next steps

Submit your application no later than 31/05/2026. For more information, you’re welcome to contact Thomas Vedel Kristensen at thomas.v.kristensen@nordea.com.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Only for candidates in Sweden: For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.