Job Description

Position: Head of Appearance (Operations)

Location:Bucharest, Romania

Employment type:Full-time

Key Responsibilities

• Lead the day-to-day operations of the department, ensuring all activities align with wider business goals and quality standards.

• Monitor team performance and work closely with leadership to drive improvements through coaching, development plans, and performance management.

• Mentor and support junior managers and team leads, fostering a high-performance and results-driven culture.

• Manage and deliver department-related projects focused on operational excellence, quality enhancement, and cost efficiency.

• Drive initiatives that strengthen the company’s overall brand image, presentation standards, and operational success.

• Continuously review and optimise workflows, introducing digital tools and process improvements where needed.

• Develop and implement procedures that improve productivity, consistency, and operational effectiveness.

• Oversee inventory management, monitor stock usage trends, and escalate critical issues when necessary.

• Use KPIs, reporting, and data-driven insights to evaluate departmental performance and support strategic decision-making.

• Manage departmental budgets, procurement activities, and purchasing processes with a strong focus on cost optimisation.

• Support vendor selection, supplier management, and contract negotiations.

• Collaborate closely with internal departments and stakeholders to ensure smooth operations and effective cross-functional communication.

• Ensure all outputs consistently meet company branding, presentation, and quality expectations across multiple locations.

• Support the launch and scaling of new operational sites by implementing departmental standards from the ground up.

• Contribute to workforce planning, efficiency improvements, and long-term team development strategies.

Requirements

• Native or fluent English (C1), both written and spoken.

• Minimum 2 years’ experience in a senior leadership or management role.

• Proven experience managing teams, projects, and cross-functional operations.

• Strong communication, stakeholder management, and people leadership skills.

• Experience with budgets, procurement, cost optimisation, and KPI reporting.

• Strong commercial and analytical mindset with confidence working with numbers.

• Background in procurement, supply chain, finance, or other fast-paced operational environments is highly desirable.

• Interest in style, branding, aesthetics, or visual presentation would be a strong advantage.

• Experience within media, entertainment, gaming, or similarly dynamic industries is a plus.

• Strong coaching, mentoring, and team development abilities.

Benefits

• Attractive remuneration package based on experience, skills, and performance.

• Join a dynamic international team with a positive and collaborative culture.

• Clear career development opportunities and ongoing support.

• Paid training and onboarding.

• Performance-related bonuses.

• Private health insurance.

• Free night-shift taxi service to and from the studio.

• Complimentary gym membership.