Barclays

Head of APAC Equities Cash RTB / Support

Barclays  •  Hong Kong, HK (Onsite)  •  17 hours ago
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Job Description

The APAC Equities Cash RTB team manages and supports the production environment for Barclays Capital's fast-growing Cash business.

This is a senior hands-on leadership role responsible for maintaining stability, resilience, and operational excellence of the Cash technology estate. The successful candidate will lead the regional RTB team, drive AI-enabled operational improvements, provide exceptional business support, build trusted relationships with senior business and technology stakeholders.

This is not a traditional Production Support Manager role to solve only for day to day operations, but a role that will uplift the stability and client / user experience of the platforms.

The ideal candidate will be a strong people leader and business partner capable of owning the platform end-to-end with limited management oversight while developing future talent and driving continuous improvement.

The role supports the full front-to-back trade lifecycle across High Touch, Electronic Trading, Program Trading desks and that of Delta 1 & Prime desks that uses the platforms.

Responsibilities span Order / Execution Management, Client Connectivity, Exchange Connectivity, Algorithmic Trading, Market Access and Risk Management platforms.

Key Accountabilities

Innovation, Production Stability & Operational Excellence

  • Lead day-to-day operations of the APAC Equities Cash production environment.
  • Ensure stability, availability and resiliency of mission-critical trading platforms.
  • Drive adoption of AI-enabled solutions for automation, root cause analysis, preventive monitoring, capacity planning, and operational efficiency.
  • Own incident, problem, and crisis management processes.
  • Lead complex issue triage and coordinate resolution across technology and business teams.
  • Drive proactive monitoring, capacity management, automation, and service improvement initiatives.
  • Maintain strong operational discipline around governance, change management, and service reliability.

Leadership & Team Development

  • Lead, mentor, and develop the regional Cash RTB team & collaboratively work with Pune & Global teams.
  • Foster a collaborative, accountable & high-performing team culture.
  • Develop future leaders and reduce key-person dependencies through effective succession planning and knowledge sharing.

Stakeholder Management

  • Act as the primary RTB contact for desk heads, traders, sales, operations, senior business stakeholders, and technology partners.
  • Build trusted relationships across Front Office, Operations, BTB Development, Infrastructure, Cyber Security, and Architecture teams.
  • Provide clear communication and leadership during major incidents and business escalations.

Risk & Controls

  • Lead support engagement for regulatory reviews, audits and control assessments.
  • Ensure technology risks are appropriately identified, managed and remediated.
  • Maintain compliance with Barclays policies, standards and enterprise risk requirements.

What Success Looks Like

Within the first 12-18 months, the successful candidate will:

  • Be recognized as the trusted APAC Cash technology leader.
  • Demonstrate strong ownership of operational stability and platform resilience.
  • Deliver measurable improvements in incident reduction, automation, and operational efficiency.
  • Build credibility with business, technology, and management stakeholders.
  • Develop strong leadership capability and succession coverage within the team.
  • Operate as an independent senior technology leader capable of owning a significant technology estate.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Essential Skills & Experience

  • Strong experience supporting mission-critical trading platforms in a high-volume, low-latency environment.
  • Proven leadership experience within Markets Technology RTB / Production Support organizations.
  • Deep understanding of Order Management, Electronic Trading, Algorithmic Trading, Exchange Connectivity, and Client Connectivity platforms.
  • Strong incident management, problem management, and operational risk experience.
  • Exceptional stakeholder management skills with the ability to engage effectively at all organizational levels.
  • Demonstrated success leading and developing technical teams.
  • Strong understanding of Unix/Linux, databases, networking, and infrastructure fundamentals.
  • Experience with FIX protocol, exchange connectivity, and client connectivity technologies.

Preferred Qualifications

  • Experience supporting Equities Electronic Trading platforms.
  • Software development, scripting, automation, or engineering experience.
  • Experience leveraging AI and automation technologies within production support environments.
  • Familiarity with cloud technologies, observability platforms, and modern operational tooling.
  • Experience working within a global Markets Technology organization.
Barclays

About Barclays

Barclays is a British universal bank. Our vision is to be the UK-centred leader in global finance. We are a diversified bank with comprehensive UK consumer, corporate and wealth and private banking franchises, a leading investment bank and a strong, specialist US consumer bank. Through these five divisions, we are working together for a better financial future for our customers, clients and communities.

With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
Unknown
Website
home.barclays
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