Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity  

At Australia Post, we’re transforming how we serve our customers, communities and businesses through technology, data and innovation.

We are looking for a Head of AI Enablement to play a critical leadership role in delivering our AP30 strategy by embedding AI at the heart of how we operate, engage customers and drive growth across Post, Parcel and eCommerce Services (PPECS).
This is a high-impact enterprise leadership role focused on influence, prioritisation and adoption, ensuring AI investments translate into measurable outcomes across the PPECS business. You will act as the single front door for AI across PPECS, shaping where and how AI is applied to unlock value at scale.

• Own the AI strategy and operating model across PPECS, translating enterprise AI priorities into a clear, value-driven roadmap
• Drive adoption and business impact, ensuring initiatives are embedded into workflows rather than delivered as standalone solutions
• Partner with the CTO, Technology and Data & AI leaders in a “hand-in-glove” model to align demand with enterprise capability
• Influence executive stakeholders to shape priorities, secure investment and drive accountable outcomes
• Lead vendor and partner management for high-impact AI use cases, ensuring value, scalability and reuse
• Build and prioritise the AI pipeline, connecting customer, operational and commercial opportunities to clear ROI
• Champion AI literacy and capability uplift across PPECS to enable sustainable adoption at scale

You’ll also  

You will lead some of Australia Post’s most critical transformation initiatives, including:

• Generative AI transformation across service, knowledge and productivity
• Customer insights uplift, enabling a truly insights-led service function
• Customer retention and experience optimisation, powered by AI
• Service digitisation, embedding AI into assisted and self-service channels
• Operational productivity and cost-to-serve improvements

Your success will be measured not by delivery alone, but by adoption, scalability and realised business value.

About you  

You are a strategic business leader with proven experience translating organisational strategy into meaningful impact. You build effective executive relationships, both internally and externally, mobilise cross-functional teams and drive sustainable change and AI adoption across complex organisations. You have experience operating in a matrix environment and leading through transformation. As a thought leader, you balance innovative thinking with a practical, action-oriented mindset.

You’ll also   

• Have significant leadership experience, including leading teams and influencing cross-functional groups to deliver shared outcomes
• Bring the confidence and capability to build trusted relationships at all levels of the organisation
• Have a strong understanding of AI use-case development, prioritisation and adoption in a large organisation

What else is in it for you? 

• Shape one of Australia’s largest AI transformations
• Work alongside executive leaders and enterprise technology teams
• Drive real, measurable impact for customers and communities
• Lead change that will redefine how services are delivered at scale

If you’re ready to lead AI adoption at enterprise scale and help shape the future of one of Australia’s most iconic organisations, we’d love to hear from you.

All walks, one route 

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.   

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.

See and hear what life is like in business support: