Job Description

Who we are

We drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.

NTT DATA is building a focused AI Center of Excellence to accelerate the practical use of AI across our SAP and managed services business.
The Head of AI Center of Excellence will lead a small, high-impact team of forward deployed builders who work directly on real operational and customer problems, turning AI potential into measurable value. The ideal candidate is a hands-on AI leader with strong technical judgment, business understanding, and operational drive.

What you'll be doing

• Hiring, developing, and leading a team of technical AI builders.
• The priority of the CoE AI is to improve internal managed services performance.
• Creating a high-performance culture focused on shipping working solutions.
• Ensuring the team works directly with business and technical stakeholders.
• Prioritizing use cases based on value, feasibility, scalability, and strategic relevance.
• Establishing clear entry and exit criteria for CoE involvement.
• Identify the business problem.
• Validate whether AI is the right mechanism.
• Define the target outcome and KPIs.
• Build or orchestrate a working MVP.
• Test with real users, real data, and real process constraints, measure impact.
• Decide whether to stop, scale, hand over, or productize.

What you’ll bring along

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience.
• At least 7 to 10 years of hands‑on experience in full-stack, backend, platform, integration, or automation engineering background, TypeScript, JavaScript, Python, or similar modern programming languages
• Strong understanding of applied AI, generative AI, agentic AI, and automation.
• Experience building or leading teams that deliver working software or AI solutions.
• Ability to architect AI systems and challenge technical decisions.
• Understanding of enterprise IT, application management, or managed services.
• Strong appreciation of SAP environments and the operational realities of SAP services.
• Ability to work with ticketing, service management, and operational data.
• Experience moving ideas from discovery to MVP to production handover.
• Strong stakeholder management across business, delivery, architecture, and operations.
• Ability to prioritize based on measurable value rather than hype.
• Comfort working within enterprise constraints, standards, and platform decisions.
• Strong communication skills and fluent English; German is a plus.