CIG Motors Co., Ltd

Head of Aftersales(GREE AC)

CIG Motors Co., Ltd  •  Lagos, NG (Onsite)  •  5 months ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description


About GREE AC(Subsidiary of CIG)


We are a leading global HVAC brand
delivering high-performance cooling solutions across residential, commercial,
and industrial markets. We are seeking a highly experienced and
commercially-minded
Head of Aftersales
to lead and grow our aftersales
division as a full-scale business operation.
Job Summary:


This role requires a strong leader
who can transform aftersales into a
profit-generating business unit
while driving operational excellence, customer satisfaction, nationwide
coverage, and continuous service innovation.


Key Responsibilities:


1. Aftersales Business Leadership
& Strategy


  • Lead
    the aftersales function as a
    strategic business unit
    with full P&L
    responsibility.

  • Develop
    and implement a nationwide aftersales business strategy aligned with the
    company’s commercial and market expansion goals.

  • Identify
    new revenue streams in services, AMC, parts, extended warranty, and technical
    solutions.

  • Drive
    year-on-year business growth, profitability, and operational efficiency.


2. Nationwide Service Operations Management


  • Oversee
    all service centers, service partners, and dealer networks across the country.

  • Ensure
    best-in-class service delivery with high efficiency, reliability, and
    consistent technical standards.

  • Strengthen
    nationwide coverage, response times, and customer touchpoints.


3. Technical Excellence &
Quality Assurance


  • Ensure
    top-tier technical capability in troubleshooting, VRF diagnostics, inverter AC
    systems, and product support.

  • Implement
    quality standards, audit processes, and service procedures across all regions.

  • Increase
    First-Time Fix Rate (FTFR), reduce TAT, and elevate NPS/CSAT scores.


4. People Leadership, Training &
Development


  • Lead
    and mentor nationwide aftersales teams, including engineers, technicians, and
    service partners.

  • Drive
    technician certification programs and continuous technical upskilling.

  • Build
    a high-performance culture focused on excellence, accountability, and customer
    experience.


5. Warranty, Parts & Service
Network Management


Oversee
warranty administration, claims validation, and escalation management.


  • Ensure
    availability of genuine spare parts, stock planning, and cost optimization.

  • Manage
    service partner contracts, SLAs, performance reviews, and compliance.


    • 6. Customer Experience, Escalations
    & Dealer Relations


    • Strengthen
      customer retention through quality service delivery, transparency, and
      responsiveness.

    • Manage
      major escalations, institutional clients, and key account aftersales support.

    • Foster
      strong relationships with dealers, distributors, and service partners nationwide.


    7. Reporting, Compliance & KPI
    Management


    • Develop
      and track national service KPIs, dashboards, and operational metrics.

    • Deliver
      monthly business performance reports, profitability analyses, and improvement
      plans.

    • Ensure
      compliance with company policies, safety standards, and regulatory
      requirements.


    Requirements


    • Degree
      in Mechanical/Electrical Engineering or related field.


  • 10+
    years in HVAC aftersales or service operations, with at least 5 years in senior
    leadership or national management roles.

  • Proven
    experience managing a nationwide service operation or aftersales business unit.

  • Strong
    technical knowledge of inverter air conditioners, VRF systems, and advanced diagnostics.

  • Strong
    business acumen with P&L and commercial management experience.

  • Excellent
    leadership, communication, and stakeholder management skills.

  • ​Data-driven
    decision-making, strategic thinking, and process improvement capability.

  • High customer orientation
    and strong problem-solving skills.


    • Benefits


    • Competitive
      Salary


  • 13th Month
    Allowance

  • Leave
    Allowance

  • Monthly Performance
    Bonus

  • Retirement Savings

  • Medical Coverage

  • Group Life Insurance

  • Opportunity to work
    in a fast-paced and dynamic environment
    • CIG Motors Co., Ltd

    About CIG Motors Co., Ltd

    CIG Motors Co., Ltd is the representative of GAC Motor in Nigeria. It began

    its operations in 2013 following a pact signed with Guangzhou Group

    Automobile Group Co., (GAC Motor) to establish and manage

    distribution networks in Nigeria and subsequently Africa.

    CIG Motors Co., Ltd started with the introduction of 2 major models;

    the GA3 Saloon and GS5 SUV models of GAC Motor; with a subsequent

    introduction of 3 more models in 2016 and 2017. As at date, CIG Motors

    has introduced 6 GAC Motor models into the Nigerian market; GA3,

    GA3S, GS3, GS4 and the Standard Luxury SUV GS8 (which is the flagship

    model). CIG Motors Co., Ltd recently introduced the Mini Space Bus GN8

    and intends to cover the Nigerian market with the world’s best in terms

    of automobiles.

    CIG Motors Co., Ltd recently signed another landmark technical assembly

    agreement with a new partner, Jiangxi Jiangling Motors Import and

    Export Co., Ltd, thereby extending it’s vehicle models to include all

    commercial vehicles and cars of GAC, ZNA, Dongfeng (DFAC) and

    JMC brands.

    The company holds its brands in very high esteem and makes very

    conscious investments behind the master brand and a focused

    communication investment in the value proposition packages.

    Industry
    Wholesale & Distribution
    Company Size
    51-200 employees
    Headquarters
    Victoria Island, NG
    Year Founded
    2013
    Website
    cigmotors.com.ng
    Social Media