CIG Motors Co., Ltd

HEAD OF AFTERSALES

CIG Motors Co., Ltd  •  Lagos, NG (Onsite)  •  5 months ago
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Job Description


Job Summary:

The Head of Aftersales Workshop is responsible for the overall management,
profitability, and performance of the VI’s aftersales business — encompassing service,
parts, warranty, and customer support. The role ensures that all workshops operate
efficiently, deliver exceptional customer satisfaction, and achieve or exceed the monthly
revenue target.
This position requires a strong balance of technical expertise, commercial acumen,
and leadership to drive workshop productivity, optimize service quality, and enhance the
company’s reputation for reliable aftersales support across Nigeria.
Key Responsibilities:

Business & Financial Performance

• Develop and execute strategies to achieve and exceed the monthly revenue target from aftersales operations (service, parts, and body shop).
• Monitor workshop profitability by analysing cost structures, margins, and
operational efficiency.
• Prepare and present detailed financial reports, forecasts, and performance metrics
to the Executive Director.
• Implement cost-control measures while maintaining service quality and customer
satisfaction.
Workshop Operations Management

• Oversee daily operations across all CIG Motors service centres and workshops
nationwide.
• Ensure adherence to manufacturer standards, diagnostic procedures, and repair
quality.
• Optimize technician productivity, workshop capacity utilization, and turnaround
time (TAT).
• Enforce strict compliance with health, safety, and environmental (HSE) standards.
• Supervise warranty claim management, ensuring timely submission and recovery
from OEMs.
Customer Service & Experience

• Drive customer satisfaction initiatives and ensure Customer Satisfaction Index
(CSI) and First-Time Fix Rate (FTFR) targets are achieved.
• Address escalated customer complaints promptly and professionally.
• Develop loyalty programs and service campaigns to retain customers and drive
repeat business.
• Coordinate free service campaigns, recall management, and customer service
clinics.
People & Performance Management

• Lead, mentor, and motivate a team of service managers, technicians, and support
staff.
• Implement performance management systems to ensure high productivity and
accountability.
• Identify training needs and coordinate continuous technical and soft-skill
development.
• Promote teamwork, discipline, and a culture of operational excellence.
Parts & Inventory Management

• Work closely with the Parts Department to ensure adequate availability of fast
moving and critical parts.
• Monitor stock levels, order cycles, and supply-chain efficiency to minimize
downtime.
• Analyse parts sales trends and coordinate marketing efforts to increase parts
turnover.
Strategic & Operational Reporting

• Provide the Executive Director with regular updates on workshop performance,
customer feedback, and operational challenges.
• Propose business development opportunities — including fleet maintenance
contracts, extended service plans, and corporate service partnerships.
• Support the Executive Director in developing long-term aftersales growth strategies
and national network expansion plans.
Key Performance Indicators (KPIs)


Requirements


• Bachelor’s degree in Mechanical/Automotive Engineering, Business
Administration, or related field.
• Minimum of 10–15 years experience in automotive aftersales/service
management, including at least 5 years in a senior leadership role.
• Strong understanding of vehicle diagnostics, OEM service standards, and
workshop management systems.
• Proven ability to manage multi-location workshops and deliver consistent revenue
growth.
• Excellent financial acumen, reporting, and analytical skills.
• Strong leadership, communication, and stakeholder management abilities.


Benefits


  • Competitive
    Salary

  • 13th Month
    Allowance

  • Leave
    Allowance

  • Monthly Performance
    Bonus

  • Retirement Savings

  • Medical Coverage

  • Employee Car Ownership Scheme

  • Learning & Development Budget

  • Group Life Insurance

  • Opportunity to work
    in a fast-paced and dynamic environment
  • CIG Motors Co., Ltd

    About CIG Motors Co., Ltd

    CIG Motors Co., Ltd is the representative of GAC Motor in Nigeria. It began

    its operations in 2013 following a pact signed with Guangzhou Group

    Automobile Group Co., (GAC Motor) to establish and manage

    distribution networks in Nigeria and subsequently Africa.

    CIG Motors Co., Ltd started with the introduction of 2 major models;

    the GA3 Saloon and GS5 SUV models of GAC Motor; with a subsequent

    introduction of 3 more models in 2016 and 2017. As at date, CIG Motors

    has introduced 6 GAC Motor models into the Nigerian market; GA3,

    GA3S, GS3, GS4 and the Standard Luxury SUV GS8 (which is the flagship

    model). CIG Motors Co., Ltd recently introduced the Mini Space Bus GN8

    and intends to cover the Nigerian market with the world’s best in terms

    of automobiles.

    CIG Motors Co., Ltd recently signed another landmark technical assembly

    agreement with a new partner, Jiangxi Jiangling Motors Import and

    Export Co., Ltd, thereby extending it’s vehicle models to include all

    commercial vehicles and cars of GAC, ZNA, Dongfeng (DFAC) and

    JMC brands.

    The company holds its brands in very high esteem and makes very

    conscious investments behind the master brand and a focused

    communication investment in the value proposition packages.

    Industry
    Wholesale & Distribution
    Company Size
    51-200 employees
    Headquarters
    Victoria Island, NG
    Year Founded
    2013
    Social Media