KION Group

Head of after sales - automated & integrated solutions

KION Group  •  Lainate, IT (Onsite)  •  3 hours ago
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Job Description

We are looking for an Head of After Sales – Automated & Integrated Solutions for our business unit Automation in Italy
You will ensure comprehensive support to the branded service network by driving strategic planning initiatives that align with commercial and service objectives within the after-sales sector.

This role oversees both strategic and operational activities to foster business growth, enhance service offerings, and optimize after-sales performance.

Additionally, it serves as a key liaison with HQ and suppliers, ensuring adherence to corporate standards and promoting alignment with the Group’s overall vision and goals.

We offer:

What we offer:

  • Professional development paths to drive career growth
  • Career opportunities in an international environment
  • Competitive compensation & benefits package

Tasks and Qualifications:

Key Responsibilities:

  • Integrate after-sales services into commercial proposals, maximizing customer value and satisfaction
  • Develop and coordinate a regional service network (maintenance and field service) leveraging internal resources and local partners
  • Manage service escalations and ensure high service quality standards
  • Collaborate with internal and external stakeholders (Brands, suppliers, HQ) to optimize solutions and profitability
  • Define and drive the After-Sales strategy in alignment with corporate goals and market trends
  • Develop modernization, upgrade, and value-added service business
  • Support Brands in the positioning and execution of After-Sales offerings
  • Identify growth opportunities (up-selling, cross-selling) and increase service revenue
  • Implement service performance tracking and reporting systems
  • Ensure service readiness (training, spare parts, tools) in line with the sales pipeline

Requirements:

  • 5+ years’ experience in intralogistics, warehouse automation, mobile automation or a comparable industry.
  • Proven leadership experience in project‑led, solutions‑based sales environments.
  • Strong background in the after sales business.
  • Excellent negotiation skills and customer‑centric mindset.
  • Strong analytical and project management capability.
  • Degree‑level education in engineering, economics or equivalent industry experience.
  • Fluency in Italian is required for the position, as well as in English.
  • Willingness to travel nationally and internationally for 50% of time

Workplace: Lainate (Milano) - Italy

KION Group

About KION Group

Are looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of supply chain solutions is our home. KION is shaping world trade – globally, regionally, locally. We ensure that supply chains reach their full potential: fast, efficient, smart, sustainable and reliable.

Our 42,000 employees make a real difference, helping us to become who we are today: The Supply Chain Solutions Company. Our people’s passion is innovating, automating, and orchestrating solutions for our customers’ supply chains.

Would you like to be part of our international team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.

With us, you benefit from numerous development opportunities in a global group, including the possibility of working at one of our locations abroad on a temporary basis. Regardless of which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape how we act and how we work with colleagues, managers, customers, suppliers, and applicants both at home and abroad.

KION is the architect of global, regional and local supply chains. Our brands are well established:

Dematic is the global leader in intelligent supply chain and automation solutions. The Linde Material Handling and STILL brands serve the premium and higher value segments of the industrial truck market. Baoli focuses on industrial trucks in the lower value and economy segments.

As a provider of comprehensive supply chain solutions with a worldwide service network, KION has a global presence and a regional focus on the needs of its customers. KION brands keep the world moving.

You can access our Legal Notice via the link https://www.kiongroup.com/en/Service/Legal-Notice/ and our Privacy Statement here: https://www.kiongroup.com/en/Service/Privacy-Statement/

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Frankfurt/Main, DE
Year Founded
2006
Website
kiongroup.com
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