Job Description

Location: Onsite, Taipei

About the Hiring Company:
We are a global leader in the online iGaming industry. With a strong legacy of innovation, we have helped shape the gaming landscape through our diverse portfolio of award-winning games and a steadfast commitment to delivering exceptional entertainment experiences.

We are seeking a skilled and experienced professional to join our team to lead our account management efforts and strengthen client relationships.

The Head of Account Management will lead our dynamic account management team, driving client satisfaction, retention, and revenue growth. This role is pivotal in managing key client relationships, devising strategic plans, and ensuring the seamless delivery of our industry-leading products.

Job Requirements:

• Develop and execute comprehensive account management strategies tailored to the iGaming industry, focusing on slots and live dealer products.

• Lead, mentor, and inspire the account management team to deliver exceptional client service and achieve performance goals.

• Serve as the primary point of contact for high-value clients, fostering strong, long-term partnerships.

• Identify opportunities for upselling, cross-selling, and expanding partnerships within existing accounts to drive revenue.

• Work closely with cross-functional teams, including sales, product development, and support, to align account strategies with broader business objectives.

• Analyze account performance metrics to identify trends, optimize strategies, and enhance client satisfaction.

• Address client challenges promptly and effectively, ensuring swift resolution and sustained satisfaction.

• Ensure all account activities align with industry regulations and company policies.

• Oversee account budgets and forecasts, ensuring financial targets are met or exceeded.

The Successful Candidate:

• A minimum of 6 years of experience in account management or sales leadership within the iGaming sector, with expertise in slots and live dealer products.

• Excellent English, including strong business English communication skills. Additional Asian languages are a plus.

• Open to remote candidates across Asia or those based onsite in Taiwan. Candidates from other Asian nationalities are welcome to apply.

• Proven ability to manage and develop high-performing teams, with a strategic and results-oriented approach.

• Demonstrated experience engaging and influencing senior stakeholders, including C-level executives, both internally and at client organizations.

• Exceptional interpersonal skills and the ability to build and maintain strong client relationships.

• A solid understanding of account management best practices.

• Strong financial acumen and the ability to use data insights to drive decision-making.

• Thrive in a fast-paced and dynamic environment, with a proactive and solution-focused mindset.

• A strong growth mindset and go-getter attitude - self-motivated, commercially hungry, and driven to seek out new opportunities.

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.