Job Description

About the Role

As the Head Nurse / Clinic Manager, you will oversee the clinics day-to-day operations and lead the medical team to ensure top-tier patient care, efficiency, and safety. This role combines clinical leadership with operational oversight, managing nursing staff, front desk, billing, lab, training, and support functions to create a seamless patient journey.

You will collaborate closely with the Head of Operations and CEO to drive continuous improvements, ensure protocol compliance, resolve operational issues, and foster a positive and supportive environment for both patients and staff.

Responsibilities

Clinical Leadership

• Manage clinical operations with our team of nurses to ensure standard operating protocols (SOPs) are met for the highest standard of patient care and safety.
• Dispatch new nurses to client locations when infusion therapy or blood therapy requires escalation.
• Host regular meetings with nurses to identify issues, provide feedback, and improve SOPs.
• Oversee clinical training, skill development, and adherence to safety standards.
• Manage recruitment of nurses when workload reaches maximum capacity, and oversee disciplinary processes when SOPs or patient safety standards are breached.
• Resolve conflicts or disagreements within nursing teams to maintain a collaborative culture.
• Manage collection of blood and urine samples with laboratories and results scheduling.

Clinic Operations & Patient Experience

• Oversee front desk and billing operations, ensuring smooth patient check-in, accurate billing, and effective coordination with nurses.
• Work with the front desk team to optimize patient scheduling, flow, and communication.
• Ensure exceptional patient experiences through end-to-end care coordination.

Cross-Department Management

• Lead all departments reporting to the Clinic Manager, including: Front desk & billing, Nursing and nurse assistants, Pharmacy/dispensary, Lab engineer, Training & SOP coordination, and IT support
• Ensure alignment and collaboration between medical and support staff for operational excellence.
• Monitor performance, provide feedback, and develop staff across all teams.

Reporting & Strategy

• Report clinical and operational issues to the Head of Operations and CEO.
• Collaborate with leadership to refine workflows, improve efficiency, and implement best practices.
• Contribute to budgeting, resource allocation, and compliance with healthcare regulations.

Qualifications

• Bachelors Degree in Nursing (BSN); a Masters Degree in Nursing (MSN) or Healthcare Administration is preferred.
• Current and valid nursing license in Thailand; First Aid/CPR certification required.
• 57 years of nursing experience, with at least 23 years in a supervisory or clinic management role.
• Proven track record in managing clinic operations across multiple functions (nursing, front desk, billing, lab, support).
• Experience in IV drip therapy, regenerative medicine, or wellness clinics preferred.
• Strong leadership skills with the ability to manage cross-functional teams.
• Proficiency in clinical procedures, advanced nursing practices, and EMR systems.
• Adept at conflict resolution, staff development, and fostering a positive work environment.
• Strong organizational skills with ability to manage multiple priorities.

Language Proficiency

Native Thai, Fluent English

Benefits

• Food allowance
• Travel allowance
• Annual health checkup
• Health insurance
• Provident fund