Job Description

Job Title: Head Microsoft Dynamics

Location: Cape Town

We are seeking a dynamic and experienced professional to lead our Microsoft Dynamics practice, including both Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE/CRM)
solutions. The ideal candidate will also bring substantial experience in SAP environments, enabling strategic oversight across ERP platforms. This role demands deep technical knowledge, delivery leadership, and product innovation skills to ensure robust solution delivery, continuous improvement, and customer satisfaction.

Key Responsibilities:

Strategic Leadership

• Define and lead the vision and roadmap for the Microsoft Dynamics suite in alignment with business goals.
• Bridge strategic business objectives with technical delivery across Dynamics and SAP landscapes.
• Provide cross-platform governance, including integration strategies between Microsoft Dynamics and SAP.

Product & Solution Development

• Oversee the design, development, and customization of Dynamics modules (Finance, SCM, Sales, Customer Service, Field Service, etc.).
• Drive the creation of reusable assets, frameworks, and tools for faster and more reliable implementations.
• Collaborate with product managers and architects to build customer-centric and scalable products.

Delivery & Implementation Oversight

• Lead end-to-end delivery of Microsoft Dynamics and hybrid SAP-Dynamics projects across global geographies.
• Ensure projects are delivered on time, within budget, and to the highest standards of quality.
• Establish best practices for implementation, testing, deployment, and post-go-live support.

Innovation & Continuous Improvement

• Stay current with Dynamics 365 and SAP trends, new features, and partner technologies.
• Drive digital transformation initiatives using AI, automation, and analytics within ERP processes.
• Continuously improve delivery models, methodologies (Agile/DevOps), and customer satisfaction metrics.

Required Qualifications:

• Bachelors or Masters degree in Computer Science, Information Technology, or a related field.
• 12+ years of experience in ERP systems, with at least 6 years in leadership roles.
• Proven experience in Microsoft Dynamics 365 (F&O, CE) with at least 3 full-cycle implementations.
• Strong working knowledge of SAP (preferably SAP S/4HANA) and experience integrating with Microsoft platforms.
• Solid experience in software product development, especially in enterprise SaaS or ERP environments.
• Track record in leading agile delivery teams, managing vendors, and overseeing complex global rollouts.

Preferred Skills:

• Microsoft and SAP certifications (e.g., MB-300/MB-310, SAP Certified Application Associate)
• Exposure to Azure DevOps, Power Platform (Power Apps, Power BI, Power Automate)
• Excellent communication, stakeholder management, and leadership skills.
• Experience with hybrid cloud ERP strategies and data governance practices.