Job Description

Join DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Head – IT Product management

Job Grade – H

Job Location: Chennai.

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

Job Purpose

Lead Regional & overseeing Centres IT Product Management by reviewing & give inputs to the product vision and roadmap, supporting implementation of IT Products across all Centres (Global application deployment will be the responsibility of Service Line specific CoEs), engaging stakeholders and suppliers, and managing IT run operations and performance for continuous improvement.

Differentiator

• Lead the sub-function on a regional level
• Establish and implement strategies that have short to long-term (1-5 years) impact on business results in alignment with global and functional objectives
• Regional ownership of IT product strategy and roadmap, overseeing and aligning multiple Centres with regional and Centre business goals
• Governance of IT application operations and performance across all Centres , including ICS, budgets, Total Cost of Ownership (TCO), metrics, and continuous improvement.
• Coordination of multi-application integrations at regional scale, ensuring interoperability across systems..
• Strategic regional stakeholder and supplier management, including contract negotiation, lifecycle feedback and Centres support
• Driving automation and innovation adoption (GSConnect, Happy Robot, GSC Agentic AI, GSCapture & Contact Centre, RPA, Power Apps, etc.) across the region to standardize and scale efficiency.
• Drive enterprise-wide adoption of emerging technologies including AI, Automation, Advanced Analytics, Cloud, and Digital Platforms.
• Provide technology leadership in areas of cybersecurity, risk management, compliance, data governance, and business continuity.
• Influence executive leadership teams on technology-enabled business transformation and investment decisions.
• Lead and mentor a high-performing organization comprising Product Managers, Delivery Leaders, Architects, and Technology Specialists.

Key Tasks

• Lead Regional & Overseeing Centres IT Product Management: Review Reginal & Centres product vision, create a roadmap aligned with Regional/Centre business goals, and collaborate with stakeholders for input and requirements.
• Support Regional & Centre IT Product Management and application deployments (Global application deployment will be the responsibility of Service Line specific CoEs)..
• Regional & Centres IT Application Operations, ICS, and Performance Management: Define Regional & Overseeing Countries IT run operations requirements, Review budgets, Total Cost of Ownership (TCO), track product performance metrics, and implement continuous improvement
• Manage application to application integration
• Regional Stakeholder Engagement and support Centre Supplier Collaboration: Establish communication with key stakeholders, gather feedback throughout the product lifecycle, and engage with external suppliers to negotiate contracts and monitor performance.
• Leverage Automation potential e.g., GSConnect, Happy Robot, GSC Agentic AI, GSCapture & Contact Centre RPA, Power Apps.
• Ensure compliance with corporate governance standards, security policies, regulatory requirements, and internal controls.
• Review technology architecture and delivery decisions for alignment with enterprise standards.
• Act as a technology advisor to business functions.

Stakeholders

• Extensive contact and negotiating with other departments and 3rd parties with conflicting objectives
• Influence and challenge key stakeholders effectively
• Develop strong, trusting cross-functional relationships with senior DHL business leaders
• Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group
• Champion cooperation and partnership to provide integrated solutions to problems
• Drive service quality, operational resilience, and Business partner satisfaction improvements.
• Represent the region in the global architecture/technology governance board.

Management Responsibilities

• Lead multiple teams of lower level executives, directors/senior managers, and managers
• Develop short to long-term (1-5 years) plans for optimizing the organization, function, or job-family and the talent required to execute strategies

Required Skills/Abilities:

Requirements Analysis, Software Development, IT Infrastructure Library, Programming, Testing, User Acceptance Testing, Software Documentation, SDLC, Technology Trends, Configuration Management, Systems Integration, Interfaces, Data Modeling, Incident Management, Systems Analysis, SQL Programming, Java, DHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing

Education Level

• Master's degree (or equivalent via experience) in Logistics / Forwarding, Business Administration or IT

Experience Level

• Minimum 8+ years leading large-scale enterprise applications, products, or digital platforms.
• Significant experience in technology strategy, digital transformation, portfolio governance, and executive stakeholder management.
• Proven track record of leading regional or global technology teams.

Apply now and embark on an exciting journey with us! We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture