Job Description

Head Housekeeper

£14.45 per hour
30 hours per week • Alternate weekends

We have an exciting new opportunity at our new Belong Village in Birkdale!

Ready to lead a team that truly makes a house feel like a home?
We’re looking for a motivated, hands‑on Head Housekeeper to join us at Belong and play a key role in creating a clean, safe and welcoming environment for everyone who lives, works and visits our village.

This isn’t just about checklists and rotas—it's about leading with heart, setting the standard, and taking pride in making a meaningful difference every day.

What You’ll Be Doing

Leading, coaching, and supporting our brilliant housekeeping team

Being a visible, positive role model who champions excellent practice

Making sure every corner of our village is clean, hygienic and comfortable

Creating a warm, supportive environment that reflects Belong’s values

Allocating daily cleaning and laundry tasks to maintain exceptional standards

Your Key Responsibilities

• Carry out audits and routine checks to keep our communal spaces welcoming
• Ensure cleaning products and equipment are stored and used safely
• Manage stock levels and ordering of supplies
• Build strong working relationships with colleagues, customers, families and visitors
• Plan staff rotas to ensure we have the right people in the right place at the right time
• Support recruitment and induction of new team members
• Work with the village management team to resolve any cleaning concerns or customer feedback
• Involve customers in domestic tasks where appropriate, supporting their independence
• Keep furniture and equipment clean and well‑maintained, reporting issues promptly
• Ensure a high‑quality laundry service and return items to the correct areas
• Work flexibly to support 7‑day housekeeping cover, including sickness and holiday cover
• Follow infection prevention and control procedures, including delivering training
• Report safeguarding concerns immediately to senior colleagues

General Expectations

• Maintain confidentiality at all times
• Represent Belong positively in everything you do
• Take part in meetings and ongoing personal development
• Help keep our village a safe place to live and work
• Follow all policies, procedures and safe working practices
• Mentor and support team members, especially new colleagues
• Carry out any other reasonable tasks required

More information can be found on our website www.belong.org.uk/jobs

We anticipate a high volume of applications for this role; we reserve the right to close this role early

As part of our recruitment process you will be required to complete an Enhanced DBS check. Their code of conduct can be found on the following link that you can copy and post to your web browser if you wish to read:

https://www.gov.uk/government/publications/dbs-code-of-practice

Benefits

• Paid DBS*
• Enhanced pay for Bank Holidays
• 5.6 weeks holiday (pro rata for part time)
• Every other weekend off
• Real Living Wage regardless of age
• Refer a friend scheme
• Paid induction (3 days 9am to 4.30pm) & paid training on site
• Access to on site gym
• Access to Employment Assistance programme
• o Confidential Counselling, Mental Health, Finance support
• Full PPE and LFT & PCR tests provided on site
• Access to Gain a NVQ
• Career Progression
• Auto Enrolment pension
• Free Wi-Fi
• Full Support, shadow shifts and Training

*DBS as per our terms and conditions