Job Description

Head Housekeeper

Make every stay special with Daish’s Holidays

Are you an experienced housekeeping professional ready to take the next step in your career? Do you have a passion for maintaining high standards, leading a team and creating a great guest experience? If you're looking for career progression and stable, year-round employment, Daish’s Holidays could be the perfect fit for you.

We’re looking for an organised, proactive and enthusiastic Head Housekeeper to lead our housekeeping team and ensure our guests receive the clean, comfortable and welcoming accommodation that Daish’s is known for.

All-year-round employment | Fantastic employee benefits

What will you be doing?

As Head Housekeeper, you'll take responsibility for the day-to-day running of the housekeeping department. You'll lead and support the housekeeping team, maintain high standards across the hotel and work closely with Hotel Management to ensure our guests have a fantastic stay.

Your responsibilities will include:

• Leading and coordinating the daily activities of the housekeeping team.
• Ensuring guest bedrooms, en-suite bathrooms and communal areas are cleaned and maintained to a consistently high standard.
• Organising the housekeeping team and allocating daily duties effectively.
• Carrying out regular quality checks and taking appropriate action where standards are not met.
• Ensuring rooms are ready for guests in line with arrival and departure requirements.
• Responding promptly and professionally to guest queries, complaints and issues relating to housekeeping.
• Ensuring maintenance issues are identified, reported and followed up through the correct procedures.
• Managing housekeeping stock levels and ensuring essential products and supplies are available when required.
• Monitoring stock usage and identifying opportunities to improve efficiency and reduce waste.
• Supporting the recruitment, training and development of new Housekeeping Staff.
• Mentoring and developing team members to ensure consistent standards and procedures are maintained.
• Ensuring all housekeeping procedures are followed correctly.
• Ensuring company Health & Safety and COSHH procedures are followed at all times.
• Working closely with other hotel departments to ensure a smooth and efficient guest experience.
• Communicating effectively with Hotel Management regarding housekeeping standards, staffing and any issues within the department.
• Acting as a positive role model and creating a supportive and professional team environment.
• Completing any reasonable duties associated with the role as requested by Hotel Management.

What are we looking for?

We're looking for an experienced housekeeping professional who is confident leading a team and taking responsibility for the overall standards of a department.

We're looking for people who are:

• Experienced in a housekeeping role, preferably within a hotel or hospitality environment.
• Confident leading, supervising and motivating a team.
• Highly organised and able to manage a busy department effectively.
• Passionate about cleanliness and maintaining consistently high standards.
• Experienced in carrying out quality checks and addressing performance or standards issues.
• Confident dealing with guest queries and complaints professionally.
• Able to communicate effectively with guests, colleagues and Hotel Management.
• Proactive, with excellent attention to detail.
• Able to manage stock levels and minimise unnecessary waste.
• Knowledgeable about Health & Safety and COSHH requirements.
• Reliable, hardworking and committed to delivering an excellent guest experience.
• Positive and approachable, with the ability to create a supportive team environment.
• Comfortable working independently and taking responsibility for the department.

Why join Daish’s?

At Daish’s, we believe that our people are just as important as our guests. That's why we offer more than just a job.

When you join us, you'll benefit from:

• Stable, all-year-round employment – we don't close for the winter.
• Career progression opportunities across our hotels and wider business.
• £100 refer-a-friend bonus, shared between you and your friend.
• An extra paid day off for your birthday.
• Access to mental wellbeing and financial support to help you when you need it.
• A friendly, inclusive and supportive working environment.
• Staff, Friends & Family Holiday Discount – enjoy a Daish’s holiday from just £105 for you, your family and friends, including accommodation, breakfast, dinner, coach travel and entertainment.

The role includes weekends and bank holidays, and will require flexibility around our guest arrival and departure days.

About Daish’s Holidays

We are an established, family-run holiday company with over 45 years of experience creating memorable holidays for our guests.

Today, we operate 11 hotels across 9 locations throughout the UK, alongside our own fleet of luxury coaches. While we continue to grow and look towards an exciting future, our family values remain at the heart of everything we do.

Clean & Comfortable Accommodation | Good Food | Great Entertainment | Friendly Service

These values are what make a Daish’s holiday special. We pride ourselves on providing great-value holidays for all ages, whether our guests are looking for a relaxing break, fantastic entertainment, delicious food or the chance to explore some of the UK's most wonderful destinations.

Our commitment to great holidays and outstanding customer service has been recognised through a number of industry awards, including Tripadvisor Travellers’ Choice Awards and Group Travel & Leisure Awards.

With more than four decades of experience behind us, we’re proud of our heritage as a family company – but we're always looking towards the future.

If you're an experienced housekeeping professional ready to lead a team, take ownership of a department and help us deliver the high standards our guests expect, we'd love to hear from you.

Come and join the Daish’s family and help us make every stay special!