Job Description

As the Head Housekeeper at our esteemed hospitality establishment in Torquay, you will play a pivotal role in ensuring the highest standards of cleanliness and organisation throughout the property. This permanent, full-time position is ideal for an entry-level candidate eager to develop their career in the hospitality and catering industry. You will lead a dedicated team, ensuring that our guests enjoy a comfortable and welcoming environment, which is essential for our reputation and success.

Responsibilities:

• Oversee the daily operations of the housekeeping department, ensuring all areas are maintained to the highest standards.
• Supervise and train housekeeping staff, providing guidance and support to enhance their performance.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to company standards.
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained.
• Develop and implement cleaning schedules and procedures to optimise efficiency.
• Address guest inquiries and concerns promptly and professionally, ensuring a high level of customer satisfaction.
• Collaborate with other departments to ensure seamless service delivery and guest experience.

Qualifications:

• Previous experience in a housekeeping role is preferred but not essential as training will be provided.
• Strong attention to detail and a commitment to maintaining high standards of cleanliness.
• Excellent organisational and time management skills.
• Ability to lead and motivate a team effectively.
• Good communication skills, both verbal and written.
• Basic knowledge of cleaning products and equipment is advantageous.