Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 15 years of experience, including management consulting, operations consulting, corporate strategy, or other executive leadership roles involving operations.
• 3 years of experience in people management.

Preferred qualifications:

• Master's degree, MBA, JD, or PhD.
• 12 years of experience leading strategic operations or digital transformations within a global technology company.
• Experience building, scaling, and managing multi-tiered global teams, defining organizational goals, and navigating high-stakes business problems.
• Experience operating in matrixed environments, with an ability to influence executive product, engineering, and marketing leadership across business lines.
• Experience managing complex global vendor ecosystems and international stakeholder networks across varied regulatory environments.
• Proven track record of directing complex, enterprise-wide AI or advanced technology programs from strategy through to execution.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video

Responsibilities

• Support AI-enabled support strategies and systemic improvements across Apps, Commerce, Search, and Travel, guiding engineering to build next-generation customer experiences.
• Formulate macro-level product, process, and tooling roadmaps to elevate service readiness, internal capabilities, and long-term automation.
• Serve as the ultimate customer advocate in executive forums, partnering with cross-functional leadership to share ecosystem insights and scale operations.
• Scale and mentor a high-performing global organization of support experts and managers, cultivating operational excellence and a transformative culture.
• Own ecosystem health by establishing joint objective key results (OKRs) with cross-functional partners, leading executive report-outs, and decisively addressing execution gaps.