Key Responsibilities:
1. Develop and execute comprehensive strategies to create new business opportunities for the bank in collaboration with senior management to accelerate revenue growth and build sustainable business.
2. To lead and direct synergies between business units (corporate, retail, treasury), enabling functions and subsidiaries in driving and delivering optimal ecosystem and value chain opportunities for overall growth of the bank’s revenue.
3.Delivery of sales, revenue and balance sheet targets, for value chain business.
4.To establish and sustain a customer-centric culture, leveraging on people and technology.
5. Act as the custodian for optimal ecosystem service delivery and trusted customer experience to ensure client retention and loyalty.
6. Establish relationships with key value chain clients and business influencers in the country/regional customers.
7. Identify new business opportunities/ target markets and collaborate with product teams to develop and commercialize product solutions.
8. Ensure strong cross- selling of bank products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the bank.
9. Develop and implement processes and procedures that promote the growth of ecosystems banking.
10. Drive and manage the relevant ecosystems forums and provide input into portfolio reports on excess management, revenue and net profit growth relevant to ecosystems.
11. Develop and maintain productive strategic relationships with key stakeholders and partners.
12. Maintain a detailed and current understanding of the industry; (at a macro, sector specific, current market structures; regulatory requirements and issues) to ensure opportunities maximization and risk mitigation.
13. Manage the risks for ecosystems within the regulatory and compliance framework of the Bank and ensure compliance with Bank’s policies, procedures, and regulatory requirements.
14. Lead, motivate, and continuously develop a credible high performing team.
Minimum Position Qualification Requirements
A. Academic & Professional Qualifications
B. Experience Requirements
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.
The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region.
KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
