Job Description

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The Head Driver is responsible for supporting transportation operations at their assigned location by coordinating closely with Transportation Supervisors. This role plays a key part in ensuring efficient routing, truck and equipment management, driver training support, and oversight of cart and trailer loading practices. While not a supervisory position, the Head Driver serves as a liaison between management and the driver team—helping to communicate directives, relay updates, and ensure alignment with operational expectations while maintaining a high standard of safety and operational excellence. While this role does not include hiring, firing, or disciplinary authority, it requires strong peer leadership and communication skills to maintain smooth daily operations.

Key Responsibilities
• Serve as the Transportation Supervisor’s point of contact, observing operations closely and communicating all relevant information.
• Safely operate and oversee vehicles and equipment, ensuring strict adherence to all traffic rules and safety regulations.
• Model expected behaviors, applying sound judgment and maintaining a proactive approach to address team needs and operational demands.
• Communicate effectively and consistently with driver teams and supervisors to ensure clear understanding of expectations and updates.
• Develop driver teams through coaching and training, identifying and addressing specific training needs.
• Oversee and optimize driver routing, resolve route-related issues, and promote efficient trailer loading and unloading.
• Help coordinate daily transportation activities, including donor service, fleet maintenance, and support of retail store delivery needs.
• Conduct regular safety meetings and inspections to prioritize compliance with all safety guidelines.
• Complete pickup routes as needed, alongside other responsibilities to support team and operational goals.
• Maintain a clear understanding of company goals and mission, communicating these to team members as well as donors.
• Attend required training sessions and meetings to enhance skills and stay informed of organizational policies and updates.

Qualifications
• Experience with systems overseeing routing, tracking, and the management of trailers and fleet maintenance, along with a fundamental knowledge of Microsoft Office is preferred
• Valid driver's license
• Clean driving record and ability to pass a motor vehicle records check
• Ability to operate a box truck in a safe and efficient manner
• Knowledge of traffic laws and regulations related to driving a large commercial vehicle
• Ability to work independently and follow a set schedule
• Ability to maneuver the truck in tight spaces and operate the box truck used to pick up donations
• Flexibility in schedule to accommodate changes in pickup routes or schedules
• High school diploma or GED preferred

Physical Requirements
• Ability to lift up to 70 pounds and carry it for short distances
• Physical stamina to stand, walk, climb, and bend for extended periods of time
• Ability to operate heavy machinery, including box trucks and compactors
• Visual acuity to read road signs, maps, and operating instructions
• Good hand-eye coordination and manual dexterity for operating truck controls and handling bags and boxes
• Strong back and abdominal muscles to maintain proper posture while operating equipment and lifting heavy objects
• Ability to work in all weather conditions, including extreme heat, cold, rain, and snow
• Good hearing to detect warning signals and communicate effectively with coworkers and supervisors
• Must be able to pass a pre-employment health screening and motor vehicles record check

Work Environment
• Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: The work environment is noisy. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
• Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Language Requirements
• Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position entails interactions with customers, donors, and colleagues who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, reading street signs, as well as the ability to communicate verbally and in writing in English, is necessary.

Other Requirements
Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.

Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.

Customer Focus: Effective performers possess a strong customer focus. They demonstrate empathy, active listening, and responsiveness to ensure customer satisfaction, even if they cannot meet the customer's request.

Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.

Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.

Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.

Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.

Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.

Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.

Resilience: Effective performers are able to recover from mistakes or adjust easily to change. They sustain efforts to do or achieve something despite difficulties, failure, or opposition.

Professionalism: Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.

M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.