The Jamaica National Group

Head – Digital Transformation and Innovation

The Jamaica National Group  •  Kingston, JM (Onsite)  •  4 days ago
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Job Description


We are a part of The Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in
RESPECT
, we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.


JN Money Services Limited (JNMS) is seeking an innovative and strategic leader to join our team as
Head of Digital Transformation & Innovation
.


This executive leadership role serves as the chief architect of JNMS's global digital future, driving the technology roadmap, product engineering strategy, and modernization agenda across all retail and digital business lines. The successful candidate will lead the transformation of legacy operations into a seamless, agile, digital-first fintech ecosystem that enhances customer experiences, supports international growth, and strengthens cross-border payment capabilities.


Key Responsibilities


Digital Strategy & Governance


  • Develop and execute JNMS's global digital transformation roadmap aligned with strategic business objectives and market expansion goals.

  • Establish and maintain robust IT governance frameworks, technical standards, and compliance controls across all operating territories.

  • Serve as the principal advisor to Executive Management and the Board on emerging technologies, fintech trends, innovation opportunities, and technology investments.

  • Champion a culture of innovation by translating business challenges into scalable digital solutions.


Technical Development & Innovation


  • Provide strategic oversight of all system development initiatives, including mobile applications, web platforms, payment integrations, and internal systems.

  • Ensure the successful delivery of technical projects within scope, budget, quality, and timeline expectations.

  • Lead system enhancement, modernization, and continuous improvement initiatives.

  • Guide technology architecture decisions to ensure scalability, resilience, security, and future readiness.


Leadership & Change Management


  • Provide leadership, coaching, and direction to the digital transformation team.

  • Drive organizational change management initiatives to support the adoption of modern technologies and automated processes.

  • Foster a culture of collaboration, innovation, accountability, and continuous improvement.


Required Qualifications & Experience


  • Postgraduate Degree in:

    • Management Studies

    • Project Management

    • Business Administration

    • Information Technology

    • Digital Transformation

    • Or an equivalent discipline.

  • Minimum five (5) years' experience at a senior management level.

  • Demonstrated experience leading digital transformation initiatives, business modernization programmes, and operational improvement projects.

  • Strong understanding of innovation management, digital technologies, automation, and customer experience enhancement.

  • Experience managing cross-functional projects and organizational change initiatives.

  • Knowledge of regulatory and compliance requirements within the financial services, remittance, or fintech sectors would be an asset.


Professional Certifications (Preferred)


  • Project Management Certification

  • Agile Methodology Certification

  • Change Management Certification

  • Supervisory Management Training or Certification


Key Competencies


  • Strategic Thinking and Innovation Leadership

  • Analytical Thinking and Problem Solving

  • Relationship Building and Influencing Skills

  • Professional Confidence and Sound Decision-Making

  • Leadership and Team Development

  • Stakeholder Management

  • Adaptability and Flexibility

  • Strong Communication and Interpersonal Skills

  • Customer Focus and Business Acumen

  • Ability to Lead Organizational Change

Application Closing Date: June 15,2026
The Jamaica National Group

About The Jamaica National Group

On February 1, 2017, The Jamaica National Group, a powerful, Jamaican mutually-owned global business, became a reality and the country’s third largest commercial bank, JN Bank, was launched.

Following the re-submission of the Jamaica National Building Society (JNBS) application for a commercial banking license in November 2013 to the Bank of Jamaica (BOJ), the application was approved by the BOJ in February 2015. The country’s third largest financial institution at the time, the Society commenced the process to convert the building society into a commercial bank and to restructure the JN Group.

The JN Group has been restructured to ensure compliance with the new Banking Services Act. The reorganisation of the JN Group involved the establishment of the JN Financial Group, a financial holding company, which will own the new JN Bank and all other companies in the JN Group that offer financial services.

These companies are:

• JN Fund Managers Ltd. (JNFM)

• JN Life Insurance Ltd. (JN Life)

• JN Money Services Ltd. (JNMS)

• JN Small Business Loans Ltd. (JNSBL)

• JN Cayman Ltd.

JN General Insurance Ltd. (JNGI)

A Non-Financial Holding Company, the MCS Group has also been established to take ownership of non-financial entities in The Jamaica National Group.

These non-financial entities are:

• Jamaica Automobile Association (JAA)

• JN Properties Limited

• Management Control Systems (MC Systems)

The Creative Unit (TCU)

Total Credit Services Limited (TCS)

Both the JN Financial Group and the MCS Group and the entities under their control will be under the direct control of The Jamaica National Group. All members’ rights under mutuality will be transferred to The Jamaica National Group and JN Bank account holders will automatically become a member of The Jamaica National Group.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Kingston 10, JM
Year Founded
2017
Website
jngroup.com
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