Build and strengthen customer loyalty by fostering positive relationships with patients, visitors, consultants, and other stakeholders.
Plan, coordinate, and implement customer service training programs for frontline employees to enhance service excellence and patient experience.
Oversee the daily operations of the main lobby and supervise the Patient Liaison, Reception, Concierge, and Telephonist teams to ensure efficient and seamless service delivery.
Provide regular updates to Management on customer service performance, feedback, concerns, and improvement initiatives.
Ensure the consistent delivery of high-quality customer service across all patient touchpoints and service areas.
Implement and uphold KPJ Penang Specialist Hospital's Customer Service policies, Quality Manual requirements, procedures, work instructions, and Customer Service Manual standards.
Monitor and understand customer needs and expectations, ensuring services are responsive to patient requirements and aligned with organizational service excellence objectives.
Participate in and support activities aimed at the continuous improvement ofcustomer serviceservices, including quality assurance, infection control, and fire and safety programs.
mandate reasonable work care, employer cooperation, protective equipmentuse, patient safety goals, World Alliance recommendations, patient and family rights policies, standard people practice, 5S activities.
Job Requirement
Minimum SPM qualification or equivalent.
Degree In related fieldsare an advantage.
Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.
MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.
With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.
Building the workforce of the future…Today. We invite you to be part of our team!
Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.
