Join Our Team as a Head Concierge in London!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Head Concierge to join our dynamic team in a super prime development.
If you’re committed to maintaining high standards in a high end environment and resolving issues efficiently, this role is perfect for you.
Location: London, W11
Annual Salary: £35,000-£40,000 (Dependent on Experience)
Hours/Working Pattern: Monday to Friday, 8am-4pm
Exceptional Resident Experience Deliver the highest standards of customer service, creating a welcoming, professional and personalised experience for our residents and their visitors.
Relationship-Building: Build trusted relationships with residents through excellent communication, discretion, attentiveness and a proactive approach to service.
Problem-Solving: Address issues promptly, from maintenance emergencies to resident issues, and escalate concerns as needed.
Building Management: Supporting the Building manager with duties as and when required as well as being the senior member of staff on site in their absence.
Team Management: Responsible for supporting, overseeing and managing the work of the Concierge, Maintenance, Cleaners and other on site staff/contractors.
Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
Maintain Presentation: Keep the concierge area and lobby looking presentable.
Safety Checks & Security: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing. Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
Experience as a Head Concierge (or equivalent) in the residential industry is highly advantageous but experience as a Concierge in the residential property industry is essential.
Experience in a Luxury Hotel/Residential Development is advantageous but not essential.
Excellent communication skills – both written and verbal.
Health & safety qualifications are advantageous but not essential.
A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
28 Days Annual leave (Inclusive of Bank holidays)
Cycle to Work Scheme
MediCash
SmartHealth – Online health services for you and your immediate family.
Eye Care Vouchers to support your well-being.
Perkbox Rewards to enjoy exclusive offers.
Company Social Events
Pension Plan
Managing property as though we live there
Our mission is to make places better and deliver a brilliant residential property management experience. As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.
Professional service through a proactive approach
Our approach is based on the following principles:
- Quality people with time to manage
- Operational structure and rigour
- Well-honed systems that work
- Maintenance and compliance under control
- Financial control
- Professionalism and pride
We work WITH you.
Local expertise
Encore manages a portfolio of high quality residential developments across the UK. With local teams in Cambridge, Bristol, London, Manchester, Nottingham and Sandhurst, we are experienced at dealing with all types of estates. Our property professionals look after properties across East Anglia, London, the Thames Valley, South West, Midlands and North West and our expertise and experience has been honed over 20 years of award winning property management.
