What you’ll be responsible for

Who you’ll work with

Internal

• Head of Visitor Attraction Operations
• Head of Visitor Attraction Strategy
• Marketing and Communications
• H&S
• HR & finance team
• Facilities management team
• Any DCWW group using the VC as a meeting venue

External

• Local community & visitors
• Volunteers and volunteer groups
• Welsh Government, LAs, and other regulatory bodies.
• Visit Wales, regional tourism networks and businesses
• NRW, conservation groups, angling clubs & RSPB
• Event organisers
• Contractors
• Media
  

About you

Essential Knowledge, Skills and Experience

1. Demonstrable experience in Catering / Cafe operations using fresh locally sourced produce
2. Practical Health & Safety experience in a retail or Café environment
3. Excellent customer service skills, from a customer focused background with the ability to communicate at all levels
4. Commercial awareness working with budgets, P&Ls GP, menu costings, till reconciliation cash handling
5. Knowledge of regulatory requirements associated with food hygiene licensing law, Premises licence, PMR, PRL, EHO, trading standards
6. Proven track record of managing developing and maintaining a team to meet customer and business needs
7. Demonstrable experience in event catering
8. Proven track record of growing income across a food and beverage operation
9. Demonstrable experience of food service & food production in an establishment to a set standard, exceeding expectations and customer perception
10. Prior people management / line management experience

Desirable Knowledge, Skills and Experience

Professional qualification in related discipline NVQ 3, HCIMA, BII, TMI, current Food Hygiene certification

Good to know

• A satisfactory DBS check will be required prior to start date for all successful applicants.

Benefits

We have great benefits, including:

· Annual pay review
· Staff Discounts at our visitor attractions
· Full training given and uniform provided
· Beautiful working location
· Flexible working hours

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Our Visitor Attraction site at Lisvane and Llanishen opened in 2023, in the North of Cardiff, and is open all year round! This is an exciting opportunity for anyone wishing to join Welsh Water. The site boasts, a state-of-the-art Visitor Attraction building with 150cover restaurant, balcony with views over both reservoirs, group and cubicle changing rooms, both land and water-based activities, education learning space, bird hides & islands, meeting rooms and a Grab & Go.

…Come and join our team and work in this green / blue oasis less than 5 miles from Cardiff city centre. Want to see more? Take a look at here: https://lisvane-llanishen.com/