Job Description

DIMENSIONS

• Strategy Formulation
• Product Development and Execution
• Business Optimization
• Coordination, Reporting and Accountability
• Strategic Leadership
• Budget Management
• Performance Management
• Sales engagement

KNOWLEDGE, SKILLS & QUALIFICATIONS REQUIRED

Knowledge And Qualifications

• Minimum first degree from a recognized university, preferably MBA
• Experience in the finance/banking industry
• Product and project management experience

Technical/ Industry Specific Skills

• Product and project management skills
• Has a conceptual understanding of business mission and strategy, as well as the performance implications of this strategy with regard to market success
• Knows and understands the best operating practices specific to the business
• Good sales engagement skills
• Strong Performance management skills

Managerial

• Negotiation skills
• Group dynamics, planning and team building skills.
• Influencing skills
• Sales management

Specialist Knowledge

• Good knowledge and understanding of banking financial services mechanisms and the entire range of products and services useful to corporate organizations, with knowledge of their processes, client benefits, limitations.
• Ability to utilize this knowledge to identify business gaps and opportunities.
• Driving performance

Communication and Relationship Facilitation

• Must have clear verbal and writing ability required for explaining concepts and communicating strategies.
• Ability to motivate with plans and tactics, create business case options, state benefits & issues at executive audience level.
• Ability to analyze and communicate research findings/management information data to others.
• Ability to conduct presentations and facilitate business discussions in group forums.

Personal Attributes

• Must have a conceptual understanding of strategic business plans and performance trends
• Ability to establish and manage structures, processes and standards.
• Excellent research, analytical and problem-solving skills
• Ability to conceptualize and systematically work through projects in accordance with a structured methodology.
• Comfortable with ambiguity and able to respond to adhoc tasks and requests.
• Ability to think strategically and innovatively turn that thinking into realistic plans and workflows
• Excellent communication, influencing and negotiation skills
• Ability to devise and control realistic budgets and keep track of income and expenditure delegated to the team

KEY RESULT AREAS

• Define, develop and implement business planning processes.
• Coordinate and manage cross-functional teams in the creation of strategic plans and presentations by analyzing trends and forecasts.
• Determine and execute key business initiatives that will drive business operations by implementing best practices and learning plans to meet business objectives.
• Assist management in operations, resource management, budget, revenue accounting, reporting etc.
• Maintain in-depth knowledge of market dynamics such as competitor analysis, market share, demographic trends, and growth projections.
• Analyze consumer insights to identify new product opportunities and direct new product development programs to maximize customer value and speed to market.
• Develop standard procedures to manage and maintain business, operational and financial objectives.
• Identify business problems and provide recommendations for improvements.
• Understand business direction and needs and develop solutions, roadmaps and assessment of potential business impacts.

GROUP RESPONSIBLITIES

Retail banking team members are expected to directly contribute to our culture of innovation and excellence. As such, each candidate would be expected to demonstrate initiative by identifying and championing processes improvement and reengineering within the team.

INFORMATION SECURITY RESPONSIBILITIES

• Abide by the bank’s ISMS (Information Security Management Systems) policies and procedures
• Safeguard the bank’s information assets in accordance with its ISMS policies and procedures

COMPLIANCE RESPONSIBILITIES

• Take part in all annual mandatory refresher training organised by Compliance
• Report all suspicious or fraudulent activities to Compliance or via whistle-blowing toll free line.

INTERNAL AND EXTERANL RELATIONSHIPS

• Divisional Director, Retail Banking
• All Business Head within Retail Banking
• All Business Heads within support function departments
• All Staff
• Regulators
• Business Community