Job Description

Your day to day

• To maintain beverage costs at levels established by the restaurant and department.​
• To work and complete assigned tasks with optimum efficiency with colleagues.​
• Interact closely with stewards and engineers for proper cleanliness and maintenance of all operating equipment and beverage related machineries for optimum performance.​
• Maintain adequate supply of operating supplies and equipment and familiarize with operating procedures of machineries​
• Must be familiarized with all resort policies and procedures in reference to training, safety and security.​
• Must have full knowledge of beverages and cocktails in the bar and maintain the par stocks.​
• Provide counter service to all guests in accordance to established standards of quality.​
• Assist to serve beverage order at restaurant and poolside.​
• Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.​
• Report for duty on time, neatly groomed and in a clean and proper uniform. Do not consume any alcohol while on duty.​
• Be familiarized with all beverage categories and preparations with correct usage of glassware and presentations.​
• Fully responsible for the inventory management including beverage & bar equipment inventory.​
• Track & follow near-expiry date items & slow-moving items with leader to have proper remedy based on restaurant operation.​
• Always priority for short shelf-life beverage items and fresh items to avoid wastage.​
• Ensure that all operating equipment and supplies are spotlessly clean and maintained.​
• Use proper procedures before, during and after serving of beverage to guests in accordance to required standards.​
• Participate with positive approach towards training and daily briefing.​
• Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.​
• Ensure the keeping of bar counters clean and organized as to standards.​
• Realize the importance of team spirit to ensure that fellow staffs are pursuing a unified standard of service.​
• Ensure that beverage sales are properly processed through the Point of Sales register and cash is accounted for and balanced before the close of shifts.​
• Participate in-group session to ensure creativities in the making of cocktails, mixed drinks and promotional drinks are achieved at optimum level.​
• Must be familiar with beer and post mix reticulation process.​
• Ensure that all beverage stocks are replenished prior to opening.​
• Familiarized with ice machine procedures, glassware racking and glass washer procedures.​
• Must be knowledgeable with the snacks service to better serve guests as needed.​
• Participate with positive approach towards daily briefing and training.​
• Read the communication file and notice board daily.​
• Take over and hand over duties properly.​
• Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.​

• Demonstrate understanding of and adherence to the resort and department’s regulations out lined in the employee handbook and operations manual.​

• Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet as memorable and unique as possible. You acknowledge guests and remember drinks preferences; as well as their names and preferred seating. ​

• You have extensive knowledge about activities in InterContinental and the rest of Ha Long Bay, allowing you to give guests recommendations in order to optimize overall guest experience.​

• You are responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are adhered.​

• Always live up to the standards set by the InterContinental brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.​

• You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.​

• Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team. ​