Job Description

At Veneziano Coffee Roasters, we’re a team of coffee professionals who care deeply about great coffee and sharing it with our customers and the wider coffee community.

We’re proud to be leaders in our field, and that comes down to the people we hire. The Veneziano team is made up of curious, motivated people who are passionate about coffee and committed to continually improving what we do.

As a proud B Corp–certified business, we’re committed not only to exceptional coffee, but also to using business as a force for good—holding ourselves to the highest standards of social and environmental responsibility.

What is the role?

Reporting to the Café Manager, the Head Barista is responsible for providing an excellent customer experience by ensuring that all beverages align with the Veneziano brand. The Head Barista position is ‘hands on’ and requires you to be responsible for maintaining the order of the Coffee Bar and ensuring the baristas are performing in line with Veneziano Café standards.

This role will provide excellent customer experience by ensuring that coffee quality; production, service, and presentation standards are met and continually providing a leading specialty coffee experience. While providing innovative coffee ideas, solutions, and new product rollouts which align with the Veneziano brand.

This is permanent a full-time role, you must be available to work 38 hours per week.

Key aspects of the role;

• Coffee Bar & Service – Maintain an expert level of knowledge across the hospitality and specialty coffee industry, ensure the highest standard of service and presentation is offered across all aspects of the coffee bar in line with Veneziano standards
• Retail – Build an ongoing rapport with regular customers and increase sales through education, suggestive retail offerings, and promotional activities
• Leadership – Oversee operations in the coffee bar.

You will demonstrate;

• Passion for great coffee and food, as well as continually pushing the benchmark to provide an industry-leading experience;
• Prior experience within the coffee industry, working as a barista within the specialty coffee space (minimum 2 years);
• Excellence in customer service;
• Experience in fast-paced hospitality environments;
• Prior experience motivating, mentoring, coaching and developing high performing talent;
• High level of attention to detail and accuracy;
• Excellent verbal communication and customer service;
• Ability to work on a rotating roster through Monday to Sunday.
• Unlimited work rights.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our differences strengthen our team and enhance our ability to serve our customers. We welcome applicants from all backgrounds and experiences and are dedicated to promoting equal opportunities and a culture of respect.

We are reviewing applications as we receive them, so don't wait! Only shortlisted candidates will be contacted.