Job Description

Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE:Poker Dealer

DEPARTMENT:Operations

GRADE/FLSA STATUS:H5-Non-Exempt

BADGE TYPE/COLOR:Key--Blue

REPORTS TO:Supervisor, Table Games Service; Dual Rate Supervisor, Table Games Service

Responsible for all aspects of dealing with various Poker games as assigned, while providing a courteous and entertaining experience for Harrah’s Cherokee Valley River Casino & Hotel guests.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deal Poker games to provide guests with courteous and accurate service and, promote an entertaining environment; maintain department standards of game productivity

• Provide gaming instructions to guests when requested or as assigned to encourage gaming activity

• Demonstrate superior customer service skills by displaying outlined service behaviors at all times

• Maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next

• Initiate courteous and friendly conversations with guests

• Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting

• Possess money-handling skills, count large sums of cash and exchange for table chips

• Possess a thorough working knowledge of all Poker games certified to deal

• Collect Poker revenue from the pot in accordance with departmental raking procedures

• Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines

• Check for satisfaction and effectively resolve service breakdowns when they exist

• Exercise appropriate discretion in identifying situations that require management attention

• Provide game protection by keeping visual contact with all guests and game layout, and reporting any suspicious activity to the immediate supervisor

• Act as a role model; always present oneself as a credit to Harrah’s Cherokee Valley River Casino & Hotel and encourage others to do the same

• Promote Caesars Rewards programs and card membership

• Create an atmosphere of luck and celebrate guest wins

• Provide a warm farewell and thank guests for visiting

• Delight our guests with outstanding service

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

• High school diploma or GED required

• Certificate of completion from an accredited Dealers School or equivalent required

• Six months prior dealing experience or Dealers School certification required

• Must demonstrate the following essential knowledge and skills:

• Excellent written and oral communication skills

• Must be able to communicate with coworkers, supervisors, and guests

• Strong Math skills

• Attention to detail

• Ability to interact with customers

• Documented teamwork behaviors and attitudes

• Self-starter; must work without close supervision

• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to operate in stressful situations

• Must be able to lift 25 pounds and carry 5 pounds

• Must stand for long periods of time

• Must be able to maneuver to all areas of the casino

• Must be able to stoop, bend, reach, kneel, twist, and grip items

• Must be able to respond to visual and aural cues

• Must be able to read, write, speak, and understand English

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

• Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 1.11.24