Job Description

JOB TITLE:

Food & Beverage Cashier

GRADE/FLSA STATUS:

H8-Non-Exempt

BADGE TYPE/COLOR:

Key-Blue

DIVISION:

Food & Beverage

DEPARTMENTS:

Starbucks Cherokee Tower, Selu Garden Cafe, The Smokehouse Coop, Gordon Ramsay, Noodle Bar, Lobby Café, Guy Fieri, Employee Cafeteria, Room Service, Room Service Cherokee Tower, Brew Brothers, Food Market, Truffles Pub

REPORTS TO:

Supervisor, Food Service

WE ARE CAESARS

At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary.”
• Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service.”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate.

JOB SUMMARY

The Food & Beverage Cashier provides warm, attentive guest service while accurately processing payments and supporting smooth front‑of‑house operations within the assigned outlet. This role greets and seats guests as needed, assists with guest inquiries, maintains a clean and organized work environment, and ensures all transactions are handled in accordance with departmental and company standards. Responsibilities vary by location, and the Cashier contributes to a positive, energetic atmosphere while upholding all regulatory, departmental, and company policies and promoting the values and service culture of Caesars Entertainment.

When assigned to the Employee Dining Room (EDR), the Food & Beverage Cashier may perform additional back‑of‑house and food‑service tasks. These include assisting behind the serving line, supporting basic food preparation, and ensuring proper cooking methods, temperatures, sanitation, and storage of prepared items and leftovers. The role helps maintain efficient EDR operations while upholding all food‑safety and quality standards.

When assigned to Room Service, the Food & Beverage Cashier is responsible for managing the cash register bankroll, processing all payments and room charges, and maintaining accurate logs and charge records. The role requires strong menu knowledge, accurate order‑taking, and timely processing of guest requests, including VIP comp orders. Additional duties include verifying guest information, dispatching and tracking deliveries, coordinating tray pick‑ups, and assisting with routine inspections and inventories of room‑service equipment and supplies. The position supports smooth in‑room dining operations while ensuring prompt, professional guest service.

HOW YOU WILL CREATE THE EXTRAORDINARY

Living Our Values

• Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions.
• Support departmental goals by following established procedures, standards, and work practices.
• Identify basic issues or inefficiencies and communicate them to supervisors to support continuous improvement.

Operational Excellence

• Perform daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards.
• Follow direction on task assignments, workflow priorities, and operational requirements to support smooth operations.
• Maintain compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly.

Quality & Performance

• Use resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation.
• Meet performance expectations related to productivity, accuracy, and service quality.
• Support process improvements by adopting new procedures and providing feedback when requested.

Guest Experience & Brand Excellence

• Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations.
• Assist guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed.
• Help maintain a clean, organized, and welcoming environment that enhances the overall experience.

Teamwork & Growth

• Contribute to a positive, respectful, and collaborative work environment through teamwork and open communication.
• Participate in training and skill‑building activities to support personal growth and job proficiency.
• Demonstrate reliability, accountability, and professionalism that strengthen team performance.

WHAT YOU WILL NEED

• Must be 21 years of age or older.
• A high school diploma or GED is preferred.
• Six months of food service experience is preferred.
• RASP certification is required.*

*Can be completed within 30 days of the hire date.

ADDITIONAL REQUIREMENTS

• Strong guest service, communication, decision‑making, and teamwork skills; able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.
• Professional appearance with high personal hygiene standards; proficient with Microsoft applications, including Excel; extremely detail‑oriented with a strong work ethic and desire for continued growth.
• Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 25 pounds, and respond to visual and auditory cues.
• Effective in fast‑paced, high‑pressure environments; able to communicate clearly in English and follow instructions accurately.
• Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke), with flexibility to work evenings, weekends, and holidays.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting guests or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Harrah’s Cherokee Casinos is an enterprise of the Eastern Band of Cherokee Indians and is an Equal Opportunity Employer.

5.20.26

• Proud to have opened our doors in September 2015.
• Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
• Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
• Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.