Job Description

Harrah’s Cherokee Valley River Casino& Hotel Position Description

POSITION TITLE: DR Senior Cage Cashier

DEPARTMENT: Finance

GRADE/FLSA STATUS: H10—Non-Exempt

BADGE TYPE/COLOR: Key--Blue

REPORTS TO: Cage Supervisor

SUPERVISES: N/A

JOB SUMMARY:

Assist in all aspects of the Cashier Operations department including: NRT processing, assisting in supervision of operation while ensuring excellent customer service and security of all funds.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—SENIOR CAGE CASHIER:

1. Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
2. Deliver excellent customer service to all external and internal guests
3. Positive role model and example for cashiers
4. Process cashiering transactions for guests including cashing checks, chip redemptions, markers and payments, credit card advances, bill breaking and other transactions quickly and accurately.
5. Proficient in all Front Line, employee, chip bank, marker bank, F&B and main bank positions
6. Able to utilize computers for majority of cashier transactions
7. Complete all paperwork accurately and timely
8. Understand and comply with all government regulations
9. Understand and comply with government Anti-money Laundering regulations. Know when and how to submit a Suspicious Activity Incident Report (SAI). Know the red flags of suspicious transactions or activities
10. Understand what information is needed to complete Currency Transaction Reports (CTR’s), Monetary Instrument Logs (MIL’s) and Multiple Transaction Logs (MTL) and able to enter the customer information needed to complete forms
11. Process OFAC (Office of Foreign Asset Control) screenings when needed before completing transactions
12. Ability to create and maintain customer RA (Resort Advantage) accounts and enter transactions into RA Floor Monitor, checking and entering all customer data needed to comply with government regulations
13. Identify customers who may be trying to structure transactions or evade or circumvent identification requirements
14. Proficient in credit and marker bank operations including marker issues, payments, applications and ability to manage and balance Marker bank
15. Proficient in all NRT functions including but not limited to interpretation of the back-office application, NRT fill process, canister replenishment, dropping and reconciling NRT units inclusive of all paperwork and computer data forms
16. Able to handle NRT customer disputes and basic NRT repairs in absence of cashier tech
17. Flexible with Daily work duties including last minute changes
18. Process automated and manual fills and credits for chip bank window
19. Proficient in preparing and verifying transfers and other cage and bank paperwork
20. Adhere to regulatory, departmental and company policies in an ethical manner

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR:

1. Responsible for all funds entrusted during an assigned shift
2. Verify transfers and other paperwork completed by cashiers
3. Provide prompt, courteous service to gaming guests
4. Supply currency and coins to other departments, as needed
5. Handle credit applications and other credit and marker bank operations, including marker issues, payments, and returns
6. Understand and comply with all government regulations
7. Understand and comply with government Anti-money Laundering regulations. Know when and how to submit a Suspicious Activity Incident Report (SAI). Know the red flags of suspicious transactions or activities
8. Understand what information is needed to complete Currency Transaction Reports (CTR’s), Monetary Instrument Logs (MIL’s) and Multiple Transaction Logs (MTL) and able to enter the customer information needed to complete forms
9. Able to process OFAC (Office of Foreign Asset Control) screenings when needed before completing transactions
10. Ability to create and maintain customer RA (Resort Advantage) accounts and enter transactions into RA Floor Monitor, checking and entering all customer data needed to comply with government regulations
11. Identify customers who may be trying to structure transactions or evade or circumvent identification requirements
12. Handle guest disputes
13. Process jackpot payouts
14. Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities
15. Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
16. Ensure timely accurate work history entries
17. Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
18. Proactive with incidents and issues ensuring resolution with employees
19. Other duties as required to deliver excellent service to internal and external customers
20. Adhere to regulatory, departmental and company policies in an ethical manner

MINIMUM QUALIFICATIONS:

1. High school diploma or GED required
2. 90 Days successful cage cashier experience required
3. Six months cashier/cash handling experience preferred
4. Six months experience with Federal Anti-Money Laundering Regulations preferred
5. Must demonstrate the following essential knowledge and skills:
6. Documented teamwork behaviors and attitudes
7. Clean criminal record concerning finances
8. Ø Basic math skills
9. Excellent oral and written communication skills
10. Excellent interpersonal skills
11. Ability to handle multiple priorities in a fast-paced environment
12. Attention to detail
13. Excellent attendance record in previous positions
14. Willing to learn and to be adaptable
15. Ability to work independently
16. Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

1. Must be able to lift 50 pounds
2. Must be able to stoop, bend, reach, kneel, twist and grip items
3. Must be able to stand on feet 8 hours at a time
4. Must be able to respond to visual and aural cues
5. Must be able to read, write, speak and understand English
6. Must be physically mobile with reasonable accommodations
7. Must be able to operate in mentally and physically stressful situations

• Must have manual dexterity and coordination to operate office equipment, computer, fax machine and photo copier
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 4.15.21

• Proud to have opened our doors in September 2015.
• Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
• Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
• Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.