Job Description

Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE: Bartender

DIVISION: Food & Beverage

DEPARTMENT: Casino Bars

GRADE/FLSA STATUS: H8 – Non-Exempt

BADGE TYPE/COLOR: Key--Blue

REPORTS TO: Supervisor, Beverage, Dual Rate Supervisor, Beverage

SUPERVISES: N/A

As a Bartender, you play a crucial role in crafting an enjoyable atmosphere for all guests by delivering courteous, friendly, and timely beverage service.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (Level 1):

1. Provide fast, friendly, professional beverage service to casino guests and servers (2-minute production cycle per 3 alcoholic beverages)

2. Build relationships with guests by engaging and creating an entertaining environment

3. Keep the bar area clean and the workstation stocked in accordance with established health and safety guidelines

4. Operate a cash register/POS system, ring the proper amount into the register, and give a guest or server the correct change; accountable for all cash, charge, and complimentary sales according to established procedure; maintain the integrity of all financial controls and responsibilities
5. Monitor guest consumption of alcohol and intervene as needed according to guidelines

6. Follow the guidelines and liquor laws as defined by the EBCI Tribal ABC Commission and NC ABC Commission and adhere to all regulatory, departmental, and company policies and procedures in an ethical manner

7. Able to answer questions about Harrah’s facilities and services

8. Explain and encourage Caesars Reward participation

9. Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (Level 2):

3. Bartenders at this level have met the Level 2 requirements of the department’s Step Progression Policy

4. Provide fast, friendly, professional beverage service to casino guests and servers (2-minute production cycle per 6 alcoholic beverages)

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (Level 3):

5. Bartenders at this level have met the Level 3 requirements of the department’s Step Progression Policy

6. Provide fast, friendly, professional beverage service to casino guests and servers (2-minute production cycle per 10 alcoholic beverages

7. Mentor Level 1 and Level 2 bartenders

8. Work any station as business demands

MINIMUM QUALIFICATIONS:

1. High school diploma or GED required

2. Six months of prior customer service experience is preferred

3. Four months as a bartender at a full-service bar is preferred

4. Complete documented training program preferred

5. Alcohol safety certification is required (The department will offer training. Must be certified within thirty days of the hire date)

6. Must demonstrate the following essential knowledge and skills:

7. Excellent customer service, interpersonal, and communication skills are required

8. Willing to learn and be adaptable, with keen attention to detail and a professional appearance

9. Knowledge of beverage operations, common drinks, and standardized recipes

10. Must attend trainer classes, complete and pass weekly proficiency testing, and score above 80 percent

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

1. Ability to stand for 8-10 hours, perform various movements (stooping, bending, reaching, etc.), respond to visual and aural cues, tap a 165-pound keg, lift up to 50 pounds, and carry 5 pounds

2. Capability to handle fast-paced environments, make rational decisions under pressure, and operate in mentally and physically stressful situations

3. Proficiency in the English language, manual dexterity for operating office equipment, willingness to work in diverse environmental conditions, and flexible schedules, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino & Hotel reserves the right to change the above job description whenever necessary. 7.17.24

• Proud to have opened our doors in September 2015.
• Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
• Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
• Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.